Rollies.com Mario Rollies took payment on 2/4/2010 and still hasn't sent product. Internet

Yes, this customer ordered from my site and yes I did order the piece but when the order came the piece was not in the order. My supplier: Fouraceswholes sold this product, and you can visit the site and look up: PAC00048, that is this serial number of the product you ordered and find it no longer exists. As this company is the warehouse filled with inventory and that they supply thousands of stores across america, they do as we state on our site, glass blowing products can go out of stock easily as with this one due to real people blowing the glass. Now most places will restock eventually but this company would just tend not to bring them back, and I do not know this for many months. Suppliers do not tell me what is discontinued till they can no longer get the item which tends to be six months later on average. I have since taken off their products on my site as they too often had not the items I wanted which caused situations like this one listed. At no time did I deceive this person I was up front offering a refund or a substitute piece from my other local supplier, which was almost the same but without the removeable top. After talking with her many times, I sent that item but forgot to send the extra glass piece she ordered as well, so I had to get that piece again. She did receive the product she ordered as a substitute that she agreed upon and has just recently received the other piece as well. This order is completed and as stated I could have at anytime sent her a refund and would have done so if she did not except the substitutes. I was always working with her even though I accidently forgot to put the glass piece in with the first order that I Expressed posted to her and as tracking shows she got ,so the extra piece came this month instead. Do not believe this falsehoods she has posted, I do not know why she went from a nice person to making up misinformation. Even when she asked where the piece was I told her the post office might have held back orders till I paid them more which was what happened, as I tend to drop off 100's of orders. I now work with my local suppliers and have removed a few of my distant suppliers to prevent delays like this again. However, I do state on the site that sometimes products due go out of stock and that is beyond my control, as this is the glass blowing industry. I also state I do not keep stock of all products because I work with many suppliers all who have warehouses filled with inventory. So at no time did I deny this person her order it was just unavailable (truth) and I never knew about it being discontinued for many months. So remember if you can not accept a substitute ask for a refund via money and I will send that instead (truth). So if you can not wait then take the refund choice otherwise await the order and don't post falsehoods. I do send out orders but there are some that have to wait, it happens, I am never told what is out of stock from my suppliers till I ordered it so all stock on my site is available as far as I know and if not will be, unless after sometime they decide they can no longer get it then it becomes discontinued. So all is good, this customers got two items from me as she requested, late, but that was her choice instead of accepting a money order refund. So please know I did what I could for her and was never mean only slow, and that is not a reason to post this inaccurate information. You will all get your order and if not then ask for a refund or state a substitute is fine. Be good and hold on the orders are coming out every week or two to you and yes some take even longer. I do not rush orders as this is a small company not a large corporation, so please treat me as such. Everyone will get their order.