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Report: #757107

Complaint Review: Roomster.com - Internet New York

  • Submitted:
  • Updated:
  • Reported By: Kim — Garden Grove California United States of America
  • Author Not Confirmed What's this?
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  • Roomster.com New York Internet, New York United States of America

Roomster.com Stay Away! Charges Credit without Authorization Internet, New York

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I was  a victim of roomster.com.  On June 28, 2011 I signed up for a 3 day trial period and when I received my bill I noticed that they had also charged me for a months membership.  I tried to call roomster corp but was unableto talk to a live person. I had no choice but to email the customer service dept. to request my refund and I was also told that after the trail period I had to cancel my membership or it would be automatically renewed so I went back and cancelled my subscription just in case they tried to charge me for another months subscription.

After I cancelled my membership I received an email from the customer service manager, Ashley Larson thanking me for cancelling my membership and in here mail she stated  You will have full access to your Roomste rmail box for the duration of your paid period, but it will not be renewed. When your paid period is up, you will be prompt to upgrade again to purchase a new subscription. 

 I immediately emailed  Ashley Larson telling her that roomster had charged me for a months membership which I never authorized and that I only signed up for a 3 day trial period and requested  a full refund.  To my surprise, they did not post my last email that I sent to Ashley Larson but all other emails were posted.  Total Rip Off! Im sorry that I didnt check with the BBB or the Ripoff Report before getting scammed! 

This report was posted on Ripoff Report on 07/27/2011 10:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/roomstercom/internet-new-york-/roomstercom-stay-away-charges-credit-without-authorization-internet-new-york-757107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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