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Report: #1187690

Complaint Review: RoseWholesale, RoseGal - Internet

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  • Reported By: C.M. — Las Vegas Nevada
  • Author Not Confirmed What's this?
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  • RoseWholesale, RoseGal Internet USA

RoseWholesale, RoseGal RoseWholesale and RoseGal may not be total rip-off artists, but they're dang close. Not worth your time. Internet

*REBUTTAL Owner of company: Solution for The Size Issue

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Lately I've seen a lot of complaints against this company saying they're rip-off artists, a scam, and so on. I'm not arguing their descriptions, per se, but I am going to give a rundown of my own experiences with RoseWholesale and RoseGal online stores that are apparently under one umbrella company.

I have ordered only once from RoseWholesale.com, and was less than pleased with the result. I got an immediate email confirming my order of six different products and another telling me the shipment had been paid for with funds taken from my account equaling what I ordered. Then the waiting began.

The first email stating my "Order Has Shipped" came through 5 days later; the second came 7 days later; and the third came 15 days later. It basically took them 5 to 15 days to process. More waiting and the first package showed up about a month and half later, with the other two showing up over the next month and a half. A couple of the items looked nothing like the site photos and the dress I ordered, while looking like the site photo, didn't fit. This was also an item that only gave "One-Size" as an option to order sizes.

I have also ordered from RoseGal.com, but only once, and the experience was more or less the same. I ordered three things from their shop and received the first "Shipped" email 5 days later, and the second one 10 days later (than the order date). I received those two packages 8 weeks later, and I am still waiting for the last item from my order to even be shipped, who knows if that will ever happen or if it does, just how long it will take.

So, while the pictures of their clothing might be cute or nice, and the prices are great, it's just not worth the hassle, especially if you're ordering something for an upcoming event, or for a certain season, because there's no exact timeline/science to when you'll actually get what you ordered. So, while I DID receive most of what I have ordered so far, the hassle of waiting and wondering and possibly writing off the amount I spent means I won't be ordering from either company, or any others run by the same company, and I'd suggest you do the same.

This report was posted on Ripoff Report on 11/08/2014 07:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rosewholesale-rosegal/internet/rosewholesale-rosegal-rosewholesale-and-rosegal-may-not-be-total-rip-off-artists-but-th-1187690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Solution for The Size Issue

AUTHOR: nancy - (USA)

POSTED: Friday, October 16, 2015

Dear C.M.,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

First, we want  to offer my sincerest apologies to you for the issue. 

For the issue you have mentioned.

You can get the means to contact us by browsing http://www.rosewholesale.com/m-article-id-12.html

One size/free size means there is only one size option on our website and it is a size Medium.

Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?

We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Thank you again for bringing these matters to our attention.

Rosewholesale â€‹Customer Service
http://www.Rosewholesale.com

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