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Dear wendco2003,

Thank you, we always welcome feedback from our valued customers. 

Let us start by apologizing personally for your experience.  We really want to work with you to make this right.

Have you received your items now?

We never will blame our customers for anything, we are committed to providing our customers with best customer services.

For the issue you have mentioned.

You can get the means to contact us by browsing http://www.rosewholesale.com/m-article-id-12.html

Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?

We fully understand your frustration and we apologize for the inconvenience. We  hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.

We value your patronage and wish to continue serving you in the best way possible.

Rosewholesale ​Customer Service
http://www.Rosewholesale.com

Dear wendco2003,

I want to extend my sincere apologies for the problems you have experienced.

The standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.  

In this case please provide the order number to us. We will resolve all the issues for you soon.
 
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.  
If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.

Best Regards
Rosegal.com Customer Service