Rosegal Shipped Package with no street address, twice staten island NY

I ordered 2 items from Rosegal for Christmas presents, their estimated shipping time said it would arrive in plenty of time for Christmas, so I purchased.  The order said "processing" for a very long time. When it finally shipped, I checked the tracking details and there was no address on the shipping label. 

I contacted the company and they said they had to wait for the package to return to China and that a representative would contact me to find out what I wanted done. I told that person I wanted a refund and to notate the account.  I never heard from anyone else and when I checked the account again, the package had been sent out AGAIN with NO address. 

It's now Feb and Rosegal is saying it was delivered.  No idea who it was delivered to, since it didn't have an address on it. I have submitted a ticket with the company for a refund and am submitting a claim with the Better Business Bureau. Save yourself some headache and DO NOT ORDER FROM ROSEGAL.