Rotita RETURN POLICY IS A FRAUD Shanghai, China Internet

Rotita advertises on Tiny Beans web site as well as others. They feature women clothes. They offer "easy return". However, they fail to mention they are in China and return shipment must be made to China.

We ordered three items and ordered one size larger than normal per their size chart. We received items that were 3 or maybe 4 sizes smaller then ordered. 

We requested a return information. We were first advised to keep the merchant and sell on line or give to charity and they would give us 15% off next order. Next they offered to refund 60% if we returned merchandise...to China. China shipping equals 60%to 70% of the cost. Thus there is no return. The last offer after many emails is to return for 100% refund, don't file dispute, and pay freight. This amounts to a 30% at best refund...and not sure we will collect if we drop dispute.

I have filed complaint with American Express to withhold payment. 

If return policy was spelled out on web site or on order details we would not have ordered. This information is only available when you request a return. There is no way to know it is a China located business.