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Report: #410553

Complaint Review: Route 22 Nissan - Hillside New Jersey

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  • Reported By: Staten Island New York
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  • Route 22 Nissan 399 Route 22 West Hillside, New Jersey U.S.A.

Route 22 Nissan Liars and most rude people Hillside New Jersey

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I purchased a used 2006 Nissan Maxima from , Route 22 Nissan in Hillside NJ, on Dec 13th 2008. I have never experienced such terrible service from a dealership. In this economic time when dealerships are hurting you would think service is something they would want to provide. Not only was the service terrible but they lie and are plain rude. The car was EMPTY..Atleast put $10 worth of gas in there.

When I purchased the vehicle I received only one Key and remote. My salesperson, Julian, told me that the other key could not be located and by the time I receive my new plates I would have the other key.

I am a NY resident and had received a 20-day temporary plate. I waited and did not receive any calls from the dealership and I only had one day left before my plate expired. I must have called them 10 times with no call backs. I finally called Julian and he told me he would call me back within mins. I still waited hours and had to call him back. They finally issued me another temporary plate after getting angry. When I went to pick up the new temp on Dec 30th I again asked about the key. He told me the key would be ready by the time my plates arrive or they would just cut me a new key.

I received a call from Julian on 1/6/2009 that the plates had arrived. I picked up the plates on 1/8/2009 and Julian was not there. I asked for additional help and they sent some sales rep to me. His exact words were ??you need to speak to Julian.he is the KEY Specialist for the dealership and you HAVE to speak to him but don??t worry he will get you another key. He handles the keys for this dealership?? Now I might not know the car business but did this guy think I was born yesterday? This is the most ridiculous thing I have ever heard. They must really thing people are stupid.

I then called Julian on 1/9/2009. I once again asked about the key. He told me my paperwork included a ??key replacement?? paper and that I could come to the dealership before 7pm today and they would cut me a new key ON THE SPOT. He also said ??bring the car as they need the VIN.?? I showed up the dealership around 5:30pm and was told Julian left early. I went to service and they told me they couldn??t do anything for another 45 days. I then told them I was concerned that my car was giving me low gas mileage and wanted to have them check it. I was told ??if my check engine light was not lit then there was nothing wrong with my car.??

Why I was never told this? I traveled to this place 3 times and its costs me over $10 in tolls plus gas each time? I was very angry and asked to speak to Julian??s manager. The receptionist went to some guy and this guy looked at me at made faces. His name is Mark Frank. It seemed he was disgusted with my question. He wouldn't even walk over to talk to me. They then sent me ANOTHER sales rep instead of a manager who told me I must wait 30 days?.

This dealership really defines the stereotype for a slimy car salesperson. They are liars and have no customer service etiquette. I was treated like I was off the street with no manners. Not only will I never buy another Nissan I would never even recommend Nissan to friends.

I was sold a maintenance contract with this dealership. Will they even honor this? Will I even get SERVICE? Why should I trust Route 22Nissan to service my car? I am very concerned.


Anil ****
Staten Island, New York

This report was posted on Ripoff Report on 01/10/2009 04:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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