Rowenta Iron Catches Fire Millville, New Jersey

My Rowenta iron sparked so my daughter unplugged it and went downstairs to tell her dad. Within moments the iron caught fire at the base of the iron. Fortunately I saw the fire through the window and we were able to put it out with the only casualties being our iron and ironing board.
When I contacted Rowenta I was very disappointed in the customer service. They told me there had never been a recall on any of their irons. They also said they needed to inspect the iron to be certain it wasn't my fault. I mailed them the iron and heard nothing for a few weeks. Then I got a legal document in the mail I was to sign and have notarized then return to them. At that point they would replace my iron. There was no letter attached, no explanation of what they found out, no I'm sorry your family was almost engulfed in flames. I sent an email stating my dissatisfaction with the customer service and was basically told that their inspection revealed no clear cut answers and that they were offering the iron to me to be fair. The release of claims I was signing was a formality.
I just did a search on the internet and read a disturbing amount of complaints involving Rowenta irons and their tendency to spontaneously ignite at the base of the iron. I haven't signed the document yet. I am not anxious to own another Rowenta so I don't really want the new iron, but I feel they need to do something. Had they initially shown a little regret and sympathy for what happened along with concern that others have had a similar problems with their product I may not be writing this today. But they were accusatory, indifferent, and acted as though this was an isolated issue and couldn't possibly be due to their construction. Any advice would be welcomed. Thank you.