Royal Caribbean Cruise Line Royal Caribbean International False promises, unethical and unprofessional service miami, Florida

I believe in offering customers with outstanding services good ethial and professional onduct.  I believe in management taking responsibilities for their employee's  during work and/or lack of knowledge due to clear and deficient in proper training.

Royal caribbean used false and inaccurate information to take advantage of their customers.  An authorized royal caribbean representative verbally offered to give us full refund on octorber 2012 which their corporate  classified as a mistake, but still refuses to mend their incorrect information given to their passengers.

Royal caribbean employees are in sole representation of the company.  It is their resposibility to make sure that all employees are well trained in all aspects.  Royal caribbean customers shall not be held responsible for royal caribbean employee's lack of knowledge and misleading information;

it is very unprofessional for Royal caribbean Cruise Lines to try to evade and not to accept full responsibility for their deceptive and erroneus information provided to customer in order to take advantage of them.

We only wanted to fultull our dream cruise which has become our worst nightmare. Instead of our full refund as offered, we received partial refund and the rest was received as a certificate, which they are expecting us to pay as much of double of what we originally paid to go to the bahamas.  We are not requesting what is ours.  

Due to the negativity of Royal Caribbean International and all their staff and representatives, I am force to file this complaint.  Royal Caribbean has stated, this issue has been an error from their representative, but just saying "I apologize will not ment their action.