Complaint Review: Royal Credit Solutions - Palm Beach Gardens Florida
- Royal Credit Solutions P.O. Box 32531 Palm Beach Gardens, Florida U.S.A.
- Phone: 866-250-6035
- Web:
- Category: Credit Card Processing (ACH) Companies
Royal Credit Solutions ripoff dishonest giving false information very rude theifs non-professonal like Palm Beach Gardens Florida
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As of early July'2003 a Molly Parker(sales)calling and bothering me at work for at least about a week saying that I was approved for this credit card and trying to get some kind of payment for it.
I spoke with a man named Anthony Marcus(Processor)on July 25,2003 Royal credit solutions(Client care relations)debit my card for the amount of $296.00.
On August 11,2003 I spoke with an employee there by the name of Hunter and he told me I would recieve the package with the card in the mail in 10-15 days from the time they debit the money from my account.
Well, it was way over 10-15 days so I called back on August 22,2003 and spoke with Patrick to check if there was a problem with the package, because they have already taken the money from my account and I did not recieve anything yet.
All those times I have called they have been giving me run arounds always telling me that It's on the way it's not their fault it's the post office's fault for being late.
I called back on September 4, 2003 @ 9:00 am Hawaii time and spoke with a really rude non-professional like, man named Vincent.
He was not cooperative as I tried to get information or wanting to speak with his manager to resolve this matter. He told me that I cannot speak with his manager like it was a joking matter and his manager has no direct line where he can give out to myself.
I was so furious at this point I only wanted a refund back of money that they took from me. I live in Hawaii and I don't have much to begin with. I am trying to get my life back on track and also rebuild my credit and this kind of crooks/theifs take from innocent people.
I finally recieved the package and payed for the shipping: certified mail and sent the package right back asking for a full refund back with a letter signed and dated to Royal credit solutions (Client care relations).
On Monday October 27, 2003 I spoke with a Natalie and she said that they recieved that package on October 1, 2003 and I will be refunded to call back.
Next day October 28,2003 Tuesday I spoke with Elaine and she told me that the company can hold my money for up to 30 business days, it's a new law thing. "PA-LEASE"
Now it's, November 21,2003 and I spoke with Vincent on the phone and he tells me that it's held up with the processors have to do the paperwork for the refund.
Octavia
Honolulu, Hawaii
U.S.A.
This report was posted on Ripoff Report on 11/24/2003 03:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royal-credit-solutions/palm-beach-gardens-florida-33410-9998/royal-credit-solutions-ripoff-dishonest-giving-false-information-very-rude-theifs-non-prof-72964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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