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Report: #1440558

Complaint Review: Royal Holiday -

  • Submitted:
  • Updated:
  • Reported By: Debra — New York United States
  • Royal Holiday United States

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I signed a contract with Royal Holiday on Jan 2017 and sent an email within my 5 day period to cancel but they did not accept my cancellation.

After multiple phone calls and messages left no one answered or called me back. I could not afford to pay them anymore and they sent it off to collections saying I owe them 12 thousand dollars. I had never used their services or went on vacation.

I felt Royal holiday was acting bad faith and taking advantage or those like myself.  I Hired Mexican Timeshare solutions a lawyers firm and they get my contract cancellation in 3 months. I leave you more complaints about Royal Holiday if you have the desire to buy a timeshare, first read this.

https://www.timesharescam.com/timeshare-complaints-resorts-black-list/7-royal-holiday-timeshare-complaints/

This report was posted on Ripoff Report on 04/27/2018 02:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royal-holiday/royal-holiday-scam-solved-1440558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Email Cancellation Normally Not Accepted

AUTHOR: Paul - (United States)

POSTED: Thursday, May 10, 2018

Did your contract permit cancellation by email?   Was your email addressed to the designated recipient?  Most timeshare organizations in Mexico do not permit cancellation by email.  Timeshare contracts have a clause informing the purchaser of their right to cancel within 5 business days (excludes Sundays and holidays).  The contract cancellation clause may specify the method of delivery of the notification of cancellation (usually only letters delivered by the postal service or in-person return to the sales manager is acceptable.  You sent an email.  If email is not a method specifically authorized by the seller, then you have failed to provide required notification.  I always recommend sending the letter certified mail, return receipt requested (so you have proof of delivery).  Never return to the sales office, as they have sales personnel specifically trained to salvage the deal.  Also, if you return to the sales office, and they do not provide a letter indicating they have received your request to cancel your contract, then you have no proof the cancellation request was received within the 5 business days.  

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