Royal Holiday Vacation Travel Advisory Beware of this SCAM, please do NOT ignore this!!! Distrito Federal

First of all, if you found this PLEASE do not ignore it. Do NOT fall in the same SCAM that we fell victims to. They are very smart, they present themselves as Royal Holiday but do a contract with you in the name of a different Company called VACATION TRAVEL ADVISORY. Even if you already signed with them, there is still time, there is no shame in admitting you were scammed, act NOW.

We are suing this Company now to recover our money, but you can avoid all this hassle if you act early, PLEASE DO NOT LET THEM FOOL YOU. It all started for us on January 4th 2016 when we purchased a Membership into a Royal Holiday Club Vacation Program from Vacation Travel Advisory under the contract nr. 30-629386.

We are new Parents and my wife was pregnant at that moment, and they PREYED on our first pregnancy to sell us their scam, selling it for the "future of our son". Their Sales Person Pedro Henrique made innumerous promises of services during their Sales Pitch at your Hotel Grand Park Royal in Cancun, Mexico. The signs were all there, so on that occasion we were lucky enough to record both via Audio and via Text Messages in very clear detail, every single promise. These promises were to-date never fulfilled by Vacation Travel Advisory, over 7 (seven) months after the signature. THEY NEVER EVEN DELIVERED ANY SERVICE TO US AS CONTRACTED. As you can imagine, right after signing their Sales Person disappeared! He exchanged texts every day for a week, then all of a sudden he was gone. His co-worker then informed us that he had to leave the Country because he was hired by Royal Holiday and was their Employee, however was ILLEGALLY in the Country. This is customary practice.

Their promises included we being able to book a travel to Fernando de Noronha in Brazil using our "Points" purchased with them, as well as the use of the "Privilege Member Units" at the Grand Park Royal Hotel in Cancun, Mexico and even the use of our so-called annual Points at RCI through a supposed membership. We paid them over $ 5.000 upfront and paid every month almost another $ 300 for what was supposed to be an approximate total $ 18.000 for the points we were supposed to receive for vacations for the next 30 years. For the past 7 months we tried repeatedly to use any of our benefits under the Contract, and EVERY SINGLE TIME OUR REQUEST WAS DENIED. First they will put you in touch with an Agent, then that Agent will disappear ,then another one will come in and start from scratch again pretending they know nothing about it. Then it starts again and they do the same thing.

They REFUSE TO ACCEPT YOUR REQUESTS, and then they ATTEST YOU DO NOT HAVE THOSE RIGHTS UNDER THE CONTRACT. Basically this is how their SCAM works. They will sell you all the services, and make you sign a document then afterwards say that they are not included. They expect to make you pay upfront a lot of money, and then afterwards they will pretend you have no rights and will keep stalling you forever, or until they can. THEY HAVE INNUMEROUS COMPLAINTS IN THE US, I just wish we had seen it before I know, but it does not help to think like this now. Now our only available course of action is the Courts, but IF YOU WERE ALSO SCAMMED BY THEM PLEASE CONTACT ME AND WE WILL CHANGE OUR LAWSUIT INTO A COLLECTIVE CLASS ACTION AGAINST THEM.

After fighting them for 5 full months trying to use any benefit from our contract, any service at all that we purchased, we finally sent them the TEXTS AND AUDIO from their Sales Person with EVERY SINGLE PROMISE recorded in both writing and audio and demanded the services we paid for. All of a sudden, they changed their demeanor, they said they would analyze the data and get back to us. It took THEM ANOTHER MONTH of promises, and when they were threatened with Court they finally answered that they were going to REFUND OUR MEMBERSHIP IN FULL, because they COULD NOT DELIVER THE PROMISES THEY MADE. This was their words, of their employee Jaqueline Straatman Cisneros. We then waited another month being again as usual stalled by them, as their scam works. The whole idea is to make you get tired and give up.

So we informed them we were sending a Letter of Demand to start our Legal Claim and finally there she is again answering us. She sent us a document which is supposedly a mutual release document. The document had the amount off little over $ 3.000 which is less than 50% of what we had paid so far. That after they clearly got worried that we recorded everything and would sue them, so they knew they were in trouble this time, and still tried to scam us once again. I sent out the Letter of Demand and gave them 72 hours to return our money or I would start the Lawsuit and make our case Public. 2 days after the letter was issued she wrote to us apologizing and saying they "made a mistake", and that we would receive OUR MONEY BACK IN FULL. Then she sent us another document, with little over $ 5.000. I told her we were then starting the Lawsuit, and she called me. During the call she informed me that I had no right for any money back because their promises mean nothing and that the only reason they were refunding anything is because I had Audio and Text proof on them. So you can see how they admit to their own scam. She then informed me that I should sue them and after that hung up on us. I cannot stress enough, they never wanted to refund anything, were just buying time again and again, and YOU WILL NEVER SEE YOUR MONEY OR ANY SERVICE FOR THAT MATTER, so please do NOT fall into this scam.

We are searching for a TV station now to advise all Americans to avoid this scam and warn anybody to not go through the nightmare we are going through now. IN case you fell victim of his scam too please contact us so we can turn our Lawsuit into a Class Action Lawsuit against them.