Complaint Review: RUNWAYCO - Internet
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- Author Confirmed
- RUNWAYCO RUNWAYCO.COM Internet U.S.A.
- Phone:
- Web:
- Category: Clothing Stores
RUNWAYCO.COM - RUNWAYCO Company is a scam!! Don't order from them you won't receive items!! Internet
*UPDATE Employee: Original Poster retracted their comment.
*Consumer Suggestion: Hard to take seriously
*Author of original report: Runwayco is NOT a scam. Misunderstanding with the ordering process
*UPDATE Employee: We are 100% Honest and have THOUSANDS of satisfied customers.
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First of all, left emails for the "online operator" who never answered my questions regarding availability of sizes, colors, etc.
Since the Juicy Couture tracksuit is quite expensive , and this was a present for my 11 yr. old, I decided to order from this company since the price was much less. It was against my better judgement, though.
Ordered the item, which the billing goes through Google. The funny thing is, my charge card was charged the same day that I placed the order, but I received no shipping info at that time and assumed the item was instock, since I was charged for it.
Tried sending 3 emails to the company that were never answered and Google sent me generic answers, which surprised me.
Finally 5 days later, got an email from the company that the item was shipped, after I threatened to contact my credit card company to dispute the charge. But didn't receive a tracking number. Emailed the company for the tracking number and then received an email 4 days after it was "shipped" that the item is "backordered" and my order was cancelled. Hopefully I will get my money back. take it from me-- do not order from this company
Mjmom9396
niles, Illinois
U.S.A.
This report was posted on Ripoff Report on 12/19/2007 12:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/runwayco/internet/runwaycocom-runwayco-company-is-a-scam-dont-order-from-them-you-wont-receive-items-292916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
Original Poster retracted their comment.
AUTHOR: James Greene - (U.S.A.)
SUBMITTED: Monday, December 31, 2007
The Original poster of this thread has retracted their comment.
J. Douglass,
RUNWAY Global Advertising & Escrow
#3 Consumer Suggestion
Hard to take seriously
AUTHOR: Chicago24 - (U.S.A.)
SUBMITTED: Monday, December 31, 2007
i have nothing to do with this, but its hard to take a lawyer seriously and quite humorous when a "lawyer" doesn't even spell libel right.
#2 Author of original report
Runwayco is NOT a scam. Misunderstanding with the ordering process
AUTHOR: Mjmom9396 - (U.S.A.)
SUBMITTED: Thursday, December 20, 2007
Runwayco is a legitimate company and NOT a scam. Even though my order was not treated up to par and because of that, I have 5 days to figure out how to replace the present that was ordered. I'm sure Runwayco is a great company to order from, as they have many repeat consumers. It may take a little longer than expected to receive the item, but you will receive it. I wish that they would've given me the option insted of cancelling it without asking me first. Who wouldn't like a Juicy tracksuit for half the price :)
Happy Holidays to all!!
#1 UPDATE Employee
We are 100% Honest and have THOUSANDS of satisfied customers.
AUTHOR: James Greene - (U.S.A.)
SUBMITTED: Wednesday, December 19, 2007
This is in response to Ms. Nancy, who is being sued for lible for the above post.
We are a totally and completely honest company with a strong repeat customer loyalty base. We receive into our site 200 new customers per day.
During the holiday season, there were some fulfillment delays, and the buyers were promptly notified and refunded for orders that were unable to be guaranteed delivered by Christmas.
For this consumer personally, we were extremely professional with her, her comments with regard to the implication of fraud are without merit and she now faces a legal suit for it. She was also FULLY refunded.
Having a bad experience, and believe me not many do from our site, does NOT give you the right to accuse a company of ripping people off in a public way or claiming they are fraudulent.
Sincerely
James Greene
RUNWAYCO Legal Services
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