Complaint Review: Rushcube
Rush cube Hot air balloon rides and other stuff Derry, New Hampshire Nationwide
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I wish I could give this less than 1 star. I booked a hot air balloon for my husband and I for our anniversary. The ride was cancelled (at the last minute hat morning I called, and they told me it was cancelled the night before, and no one called me). I had to find other activities that I had to pay for. I emailed rush cube to ask for a refund, explaining the situation. I got an email back saying they would review my case. A couple weeks later I emailed again. Then, on a Sunday, three weeks later, they called. They called to tell me they could not give me a refund. I explained that I needed the money to pay off my credit card bill since I had to spend other money for the anniversary day. In the 45 minutes I spent on the phone with Kiara and Heather from rush cube, neither seemed to care. I asked them if holding my $580 hostage was worth having an unsatisfied customer. They said they could not budge on their policy, but that I could use my air balloon ride another time. Terrible company. There are other companies where you do not have to provide payment until the day of the ride, which means if you don't go on your ride you don't have to pay. I made a mistake not going with those companies. Don't make the same mistake I did. Avoid rush cube.
This report was posted on Ripoff Report on 08/28/2016 01:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rushcube/nationwide/rush-cube-hot-air-balloon-rides-and-other-stuff-derry-new-hampshire-nationwide-1325087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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