Safelite Auto Glass spilled chemicals on my car hood Internet

Unless I am somehow responding while dead.  I admit I did not notice you were actually replying to safelite and not myself..somehow I did not notice that safelite did in fact replybefore I did..this site does on occasion "re-sequence" the order of real time "transactions".

But I can state with pretty much 100% certainty, that I do have a life. Be it that I devote part of it..to debunk bullshit reports.


Now why don't you get in your car..crank up some music..and enjoy life a little?

I was replying to Safelite. If you are not an employee of the company, you seen overly interested in something that did not happen to you.  If Safelite is so great, why so many complaints on this site.

I am done here and will take this issue to Court. If you write again, I will ignore it. Don't you have a life.

 

If so..you are not understanding anything. I replied as a consumer..and never stated or implicated in any way that I am an employee or owner of the company.

I was simply vouching for the company as a whole..being I am very good friends with a long term employee, as I clearly posted.

I personally am unaware of any "chemicals" they use to replace or fix a windshield. I can't imagine a company that is nationwide and in business for so long..would use any chemicals that can damage paint..it just makes no sense.

 I do not judge someone by their sex, or if god forbid they listen to music. Sorry but that is not enough of a reason to conclude this employee used her own chemicals to damage your paint and hood.

I also do not know what the reason is or why you would make anything up, or that because of what "some body repair" shops say..concludes safelite got chemicals on your hood...but for some reason you ARE in fact responding here with false unwarranted accusations that this is my company..when I simply responded as a consumer and used my freedom of speech to share my opinion, and first hand friendship with an employee of this company.

But all I was doing was vouching. I wish there was an easy way to do a chemical analysis of whatever it is you think they got on your hood..but I can not offer that kind of expertise or service.

Out of curiosity, what is the year, make, mileage and model of the vehicle..and what color/finish type? I may be able to offer a suggestion if that info is posted.

That is the whole problem. I have already spoken with 5 people at your corporate resolution customer service line and they do not want to take responsibility. I am tired of the inference that I am not telling the truth.  Do you really think that I would make this kind of thing up? I have had nothing but headaches since this thing happened and it is only made worse by talking to people at Safelite who do not believe nor wish to help me. My car hood was in perfect shape with shiny paint and no scratches. Now, the chemicals have burned through and my hood has rusted spots.

As far as your company's procedures on checking out your employees, I think the one that "fixed" my windshield fell through the cracks. My instincts told me not to trust her when she had her radio blasting on the company car, no less. She was not concerned about the tenants being disturbed at all.  Is that professional?

The manager of the San Diego office came out to look at my car and said that basically I would have to prove that the chemical composites of the resin your company uses made the damage. Yet he would not tell me what the composites are. What am I, a chemist?

I do not think that your company means it when you say that you want to take steps to resolve this issue. In fact, I have heard that about five times before and nothing has been done yet.

 

 

..granted I can not vouch for the particular employee that did your repair..but a really good friend of mine is a top tech with the company..

This guy is like one of the most ethical God fearing people I know on the planet (in other words a rare breed). He is 100% honest and hard working and really knows his stuff. The fact that Safelite even hires people like this (he has been with the company for years and years) tells me they will and do stand behind their work and have ethics.

The fact that an employee responded to this site regarding the complaint so quickly (well the SAME day for that matter), displays the companies integrity.

Read some reports on this website about nationwide companies...they in most cases do not respond at all to complaints. I have a feeling this issue can be resolved and it probably did not require lodging a complaint here.

I'm terribly sorry to hear that you had a negative experience with us. Like many other automotive repair companies, we complete a vehicle condition assessment to ensure that no potential damage during the repair process goes unreported. Our trained and certified technicians aim to delight each and every customer; when that does not happen, we do whatever we can to turn the situation around. I'd be happy to research the issue further to see if there's anything that we can do. If we are responsible, we will work with you to make things right. Please e-mail your contact information to OnlineHelp@safelite.com.

Jennifer