Sam's Club samsclub.com Products ordered online have never been delivered and no refund has been issued despite multiple communications with customer service over 27 days.

I ordered 2 Samsung tablets online on 11/9/19. Emails from samsclub.com indicated tablets would be delivered on 11/13/19. An empty box from samsclub.com was delivered on 11/13/19. Samsclub.com and Federal Express were notified immediately on 11/13/19. Samsclub.com indicated the issue would be resolved in 24 to 48 hours. Federal Express told me they could not file a report because I was not the shipper.

As of 12/10/19, no tablets have been received and no refund has been issued despite nearly daily communications via phone, chat and email with samsclub.com. The response has consistently been "we are investigating, someone will get back to you." In all communications I have requested that a representative with the ability to correct this issue contact me by phone, and that has yet to happen. I have requested a refund be issued and the order be cancelled on multiple occasions, and that also has not happened.