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Report: #1230556

Complaint Review: samsung - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Deon — Baton rouge Louisiana USA
  • Author Not Confirmed What's this?
  • Why?
  • samsung Nationwide USA

samsung Refused to honor their warranty on their tablet dallas texas

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I purchased a 10inch 32g samsung nexus tablet as 1 of my daughter's 2013 Christmas gifts. It nearly costed $400. It stopped working before it made 5 months old. I contacted samsung & after I gave them all my info, the tablet info, they requested a copy of the original receipt. After faxing the receipt to them, they denied ever receiving it. I then mailed them a copy & returned to the sam's club that it was purchased from and had sam's email & fax said receipt. I was eventually contacted by samsung after i had placed Numerous calls to them, in which weeks had passed. I was told that my warranty had Already expired before i even purchased it from the club because sam's had been purchased the tablets from them. I advised them that as the consumer, I am aware that I had a year after my purchase for the samaung warranty. Back & forth with them for almost a year, leaving me on hold for over 40 min at a time, transferring me over 7 times each call, i had enough. I then contacted the BBB & advised them of Everything that had been said & done. The BBB contacted samsung & were told that they will now repair the tablet. I told the BBB that they were Not telling the truth. I told the BBB that I no longer wanted the samsung tablet & that I wanted ALL money spent on it returned. Samsung told the BBB that they would honor my request.... Well, they LIED...AGAIN! placed many calls to samsung for months again!!! I then contacted the BBB again. After the BBB contacted samsung again, samsung told them that they will refund my money. After months passed i mailed the tablet back to samsung with the requested receipt & serial number. Samsung LIED AGAIN!!! They attempted to repair the tablet & damaged it even more!!!! Now i own a broken $400 tablet that i can do nothing with....I Promise I will NEVER buy Another samsung product in this Lifetime!!     

This report was posted on Ripoff Report on 05/20/2015 09:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung/nationwide/samsung-refused-to-honor-their-warranty-on-their-tablet-dallas-texas-1230556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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