Complaint Review: samsung.com - Nationwide
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- samsung.com Nationwide USA
- Phone: 18557268721
- Web: www.samsung.com/support
- Category: TVs & VCRs
samsung.com No response for 18 days and still counting on a damaged TV that was received Bronx New York Nationwide
*Author of original report: Waiting for my refund....
*Consumer Comment: Samsung Authorized Products is in New York
*General Comment: Not bright....
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I received a damaged TV that I purchased from Samsung.com. I called and gave the complaint. I was told that the TV needed to be serviced, I do not know why, because if its broken I want a new TV. I was told that it is part of the routine to have a new tv serviced once it is at the customers home. Fine. It was serviced by a place in NJ Phone # 201-672-9501 They came to my home on 12/16/2015. The technician said, that screen is damaged. Someone will call you within 48 hours.
So they did, today, this morning. The service place called. Their message was to call Samsung so that Samsung can help me. I called Samsung. I was transferred to executive something, the executive something department, transferred me to sales because they could not do anything since the TV was serviced. Sales told me that they could not do anything either.
Who is going to help me get a new TV and how? I am so disappointed with Samsung. I am your number the number one promoter of your products, especially TVs. I am a social worker here in NYC. I help so many people with serious issues and I do my best to help them achieve the best quality of life possible.
I know that someone at Samsung can make sense of the fact that if a TV comes damaged it has to be replaced. I did my part, I need Samsung to do theirs. I spent 1:23:46 hours on hold to no avail.
This report was posted on Ripoff Report on 12/18/2015 01:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsungcom/nationwide/samsungcom-no-response-for-18-days-and-still-counting-on-a-damaged-tv-that-was-received-1275090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Author of original report
Waiting for my refund....
AUTHOR: - ()
SUBMITTED: Monday, December 21, 2015
I finally spoke to a person who understood that I should receive a refund or a new TV. There was no need to repair it either, apparently, if you purchase from samsung.com, they are responsible for anything that happens to their products for 30 days. There was no need to have my new damaged TV repaired. The last representative who helped me was so clear about what their reponsabilities are.
#2 Consumer Comment
Samsung Authorized Products is in New York
AUTHOR: Thanks - (USA)
SUBMITTED: Friday, December 18, 2015
Let the customer speak. Samsung does not have a local number all of their repairs go through a company in New York. I have so many SS products and I have to go through hoops trying to speak to someone. So the person who responded to the comsumer complaint is the idiot.
#1 General Comment
Not bright....
AUTHOR: Tyg - (USA)
SUBMITTED: Friday, December 18, 2015
Sorry to say this but SAMSUNG is NOT the responsible party!! That is going to be whomever was the company that actually shipped it. You have to file a insurance claim with THEM!! For someone who is supposedly out to help others you seem to lack the critical thinking skills needed. Firstly, instead of doing it the CORRECT way, YOU go online and blast a INNOCENT PARTY!! Secondly, instead of being an adult, YOU act out on a media outlet. YOU risk getting sued for a FALSE ACCUSATION!! The shipping company is the responsible party but YOU dont WANT to do the paperwork and jump through the hoops needed so YOU try and shame a INNOCENT PARTY into giving you your way.
Related Reports
01:10 PM
11:47 AM
11:50 AM
03:53 PM
New Updated Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
