Samsung.com home appliance Worst Home Appliance and Service Department in the World Nationwide Nationwide

I bought a Samsung Range model#NE59J342055/AA from Sears in Baker, La. on November 23, 2015 the day before thanksgiving. I just want to say that it is the worst product that I have ever encountered from Samsung. I own several products from Samsung-washer, dryer, television, and 3 cellphones. I was currently in the process of buying a refridgerator from them after this, no longer. The problems started with the discoloration of the cooktop and I called about it 2 days after the I got it they said that a little discoloration was normal.  Well it is worst and the steam cycle does not work you suppose to remove the racks and pour a 1/4 of a cup of water in the bottom pan and allow the steam cycle to steam off the gunk in the oven. Well it did not work I called Sears 1800-469-4663 and 1800-767-2000 and they refused to fix it nor send a repairman they had a more "Hands off"and gave me the numbers to Samsung 1800-726-7864 after going through the menu I finally got to the service dept. The CSR was rude and tried to belittle me as if I could not read nor follow simple directions. I explained that I could read and followed the directions that were given in the booklet that came with the Range. Needless to say that this was going nowhere I asked for a supervisor and he was just as rude as the CSR. I had just wasted 2 and half hours on a call and still all I got was that they would put in a service call for an additional fee and hung up on me. I did not even get the service call ticket number I had to go online and do a chat with Samsung that CSR tried to help she at least got the ticket# for me. If your are thinking that Samsung makes wonderful products because of their phones think again, at some point something will get broken and you want help for that product and you are well within your limits or warranty rights think again before buying Samsung. They have awful service and their customer service department is rude, obnoxious and callous. Makes me wonder about their business practices everywhere else, you have lost me as a customer and I hope you the consumer heed the warning given here and learn from it, I know I have.