Samsung Lied to by Samsung Compton CA

I am writing to express my extreme dissatisfaction with.  On 1/23/22 I ordered my son a phone (order#US066657466).  It arrived with a cracked screen.  I immediately contacted  and a return was set up and a new order was placed (order#US030882238).  I was told they only has an unlocked model to send me which was a different price.  I was told that upon receipt of the new phone I would be given a credit of $50 for the inconvenience. 

I was also told that upon return of the broken phone I would be refunded the price difference of $134.22.  I am pasting the email messages I received confirming this:  Jemimah Louize Lopez ( E-Commerce) Jan 26, 2022, 19:09 EST Hi Jason, Yes, we will be refunding you that $134.22 for the price difference once you already return the item. Have a great day! 

Jemimah Louize Lopez ( E-Commerce) Feb 2, 2022, 14:47 EST Hi Jason, Yes, we will process it once you receive your full refund for your returned item. Have a great day!  I was then informed by customer service on 2/12/22 that because it was a different model- an unlocked one- they would not be able to honor this.  I will not accept this incompetence and demand that I be refunded for the price difference as i was CLEARLY promised by customer service. 

I was led to believe I would be paying the same price, and now and basically being forced to pay 134.22 higher.  I likely would not have accepted the new phone order had I known it would have been more expensive.  I will continue to escalate this issue further if not fairly resolved as well as file complaints with all applicable regulatory agencies.