X  |  CLOSE
Report: #336534

Complaint Review: Savefuel.ca - Petawawa Ontario

  • Submitted:
  • Updated:
  • Reported By: summerdale Alabama
  • Savefuel.ca 27 Mary Sreet Box 98 Petawawa, Ontario U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
i purchased a book from the above site only to discover that it was an electronic book the whole transaction went well till i wanted to download a copy of the book then no download although a counter said iam downloading i got nothing

then i went to get a refund based on their advertised guarentee of 30 days no hassle policy then things went wrong from there.

i have sent them more than a dozen e-mails and also as many telephone calls to the two numbers on their websitee-mails only get an autoresponder and the voice mail boxs are full also

i noted that the autoresponder numerator went up by over 300 over the weekend. these people need to be stoped in their tracks as they are very well organised
this is fraud and is also concisered credit card fraud too

Peter
summerdale, Alabama
U.S.A.

This report was posted on Ripoff Report on 06/02/2008 07:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/savefuelca/petawawa-ontario-k8h-1r8/savefuelca-savefuelca-ripoff-took-money-but-no-goods-petawawa-ontario-336534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
1Employee/Owner

#3 UPDATE Employee

Ebook Download problems

AUTHOR: Anne - (Canada)

POSTED: Tuesday, August 26, 2008
Hey Peter, we have shut down our original customer service office, and reopened a new one, new staff, new head supervisor, new customer support staff. So what I would like is to help you out with your problem. We can either get the email download sent to you (and yes, we fixed it) or we can process a refund for you. Please contact me via email: anne@savefuel.ca My name is Anne Bolle, and I would like to help you, and I am sorry that you got shafted so badly by our former staff.
Respond to this report!
What's this?

#2 Author of original report

save fuel .ca update

AUTHOR: Peter - (U.S.A.)

POSTED: Tuesday, July 22, 2008
hi yes i finaly got all of my money refunded only after many telephone calls to canada and many emails too both ammounts in two seperate payments returned to my credit card even though they said that they had allready sent out three seperate checks.in closing i would just say that i would not deal with them again and i would not recomend anybody to deal with them.
Respond to this report!
What's this?

#1 REBUTTAL Owner of company

You were refunded 3 days after your purchase

AUTHOR: Jaco - (Canada)

POSTED: Thursday, June 26, 2008
Hi Peter,

I checked the system and you were indeed refunded on the 3rd of June.

As this seems to have resolved you issue,
Please remove this post, as we have kept our side of the agreement by
providing you a refund.

As far the product being a ebook, that fact is clearly posted on our website.
My apologies for your misunderstanding.

Jaco
Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now