Report: #1246069

Complaint Review:

  • Submitted: Mon, August 03, 2015
  • Updated: Mon, August 03, 2015
  • Reported By: linda — greenville Rhode Island United States of America

    USA would not refund Internet

*UPDATE Employee: ScoreSense

*Author of original report: success!

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On July 13, 2015,I signed up for a 7 day trial for $1 with to get my credit report to have while apartment hunting online. I found what I was looking for. I had to go out of state on the 19th on a family emergency, so was unable to call in to cancel until the 22nd. On the 22nd, I found that I had been charged $29.95 on July 20 for the next 30 days of service. I called customer service and explained to the rep why I was 2 days late in cancelling, but I no longer needed the service, and was it possible to get a credit for that charge. He said he would forward the info, but couldn't promise anything. On Aug 2, I received an email advising me that I was getting a credit for the $1 charge, but not the $29.95. I emailed back stating my dissatisfaction with that decision. Today I got another email stating that the credit for $29.95 was not approved. So, because I was 2 days late cancelling due to an emergency, they are keeping my money for the next 28 days of service that I cannot use. I told them their business practice is less that ethical and that I would be posting on Ripoff Report and Google reviews. 

This report was posted on Ripoff Report on 08/03/2015 01:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee


AUTHOR: ScoreSense - (USA)



We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:


Monday through Friday, 8AM to 5PM CST


We look forward to assisting you.


Thank you,


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#2 Author of original report


AUTHOR: - ()

I emailed yesterday that I was posting on RipoffReport and lo and behold! received an email today that they are refunding the $29.95. Will watch for it to show up, and will update as necessary. Thanks for the "juice".

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