Report: #1400238

Complaint Review: SEA TOW

  • Submitted: Fri, September 15, 2017
  • Updated: Fri, September 15, 2017
  • Reported By: larry — brooklyn New York USA


SEA TOW Sea Tow NY Sea Tow Lower NY SEA TOW RIPOFF SCAM brooklyn Nationwide

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STAY AWAY FROM SEATOW!! Second year with a membership. I had a breakdown in the spring. Got towed no problem. Fixed the issue. Fast forward a month went fishing with buddies. Boat having issues again. Its 7:45 am I radio sea tow. I was told by dispatcher the local driver would come get me. okay no problem. 9am...10am...11am now its beginning to blow 20-25 out of the Northwest and seas are building to a consistent 7-10 feet at 17 fathoms. I call sea tow again they tell me driver is on the way. 12pm...12:30 pm...1pm Coast Guard radios me on the VHF says sea tow is refusing to come get me because its too rough. Oh its too rough!!?? it wasn't rough 5 hours ago when I contacted them. 6 hours of waiting later the U.S. Coast Guard came to get me.  The following week I am in my local marina getting work done by the mechanic, JACK (The lower NY Tow Operator) calls my cell phone and says he wants to meet in person to talk. I just did not understand why a Sea Tow employee wants to come talk to me at 6:30 pm on a Wednesday. I agree give him the marina address and he shows up 10 minutes later as I learned he lives up the street. He invites me into his car and begins to tell me that because "I fish a lot, and fish far from shore that I am not a good customer and im messing up his business" oh im sorry sir. You want me to pay a membership and never use it. SO this JERk*** proceeds to tell me that he is willing to enroll me to TOW US and pay for it personally. At this point I was fuming and was a second away from doing something I might of later regretted I told him to go F*** himself as hes an old man who is atleast 70 and im in my 30's prime shape. and I didn't want an altercation in the yard there. I walked out and never spoke to him again. Fast forward 3 months I call sea tow to make an address change and I was advised my membership had been cancelled by the Sea Tow Operator. They are rude and completely unhelpful. The young lady on the phone at 800 4seatow named Karen talks to me like I owe them something and they didn't just completely rob my money and told me go take a walk. No phone calls back from management or any hireups THIS COMPANY IS COMPLETE DOG CRAP STAY AWAY!!!! tight lines

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