Sears Automotive I took my 2001 Dodge Intrepid for a oil change and a battery check. What they did damage was trying to hook up their battery tester was 2 blown fuses.It cost me 540.00 to get my car repaired in which Sears did nothing to reimburse me. Burnsville Minnesota

That was my exact fist thought when I saw the author. Didn't even need to read it but doing so just confirmed the suspicion.

To all of those who have rebutted my claim, you must work for a low life company like sears and take pride in ripping off others!!!!!

There is an issue with the positive battery cable chafing under the airbox on these cars. Any shorting of the electrical system can be tracked to that point. Since you asked for a battery CHECK(not a battery SERVICE), the airbox would not be removed.

I'll assume you are actually Glenn, since you have already changed your story. Your hostility only adds to the evidence of my assumption.

You're first post said you took your car in for a "battery check," not "battery service" as you now claim.

Anyways as has already been pointed out, your car has jumper posts on the front passenger side strut tower so the actual battery does not need to be touched in order to check it.

You're first post said you took your car in for a "battery check," not "battery service" as you now claim.

Anyways as has already been pointed out, your car has jumper posts on the front passenger side strut tower so the actual battery does not need to be touched in order to check it.

You're first post said you took your car in for a "battery check," not "battery service" as you now claim.

Anyways as has already been pointed out, your car has jumper posts on the front passenger side strut tower so the actual battery does not need to be touched in order to check it.

You're first post said you took your car in for a "battery check," not "battery service" as you now claim.

Anyways as has already been pointed out, your car has jumper posts on the front passenger side strut tower so the actual battery does not need to be touched in order to check it.

I requested the battery service you jerk!!!

Here is a copy of the response that i got from sears on this matter:

Sorry to bust you bubble here, but nobody from Sears has even attempted to
contact me. Just to keep things correct and also for small claims court
evidence, again I am giving you my contact numbers.

Home - 952-322-1097
Cell - 952-836-9421.

I have all records of this email chain with your responses from Sears
Holdings which will be submitted to small claims court and the Minnesota
State Attorney Generals by next Friday 11-02-04 if this matter has not been
resolved by then. As I requested before forward this to the regional
automotive manager, since I am not satisfied with the local store managers
excuses.

This is a task that I requested from him at the time he screwed up my car,
but I see that he has something to hide and will not honor my request to
have this escalated.

Eric Gore

----- Original Message -----
From:
To:
Sent: Sunday, October 21, 2007 3:07 PM
Subject: Re: Other Tracking number: UT20071007_0000002146


Please include the following line in all replies.
Tracking number: UT20071019_0000007987


Dear Eric Gore,

Thank you for your recent correspondence. We are always interested in
hearing from our customers, but regret it was this type of situation that
prompted you to contact us. Please accept our apology for any inconvenience
you may have encountered

Our auto center Manager states he has contacted you and advised you of his
decision.

We appreciate your business and value you as a Sears Holdings customer. We
certainly hope you will continue to make Sears Holdings your choice for
quality and value.

Sincerely,

Linda C.
Sears Holdings Corporation

> -----Original Message-----
> From: "eric"
> Sent: Oct 19, 2007 2:52:42 PM CDT
> To:
>
> Well,
>
> Let's se here. I got this email on 10-11-07 with a promise that the
> district manager will contact me within 2 working days. It is now
> 10-19-07.
> You do the math on this one.
>
> If I do not hear from him by next Friday I'm forced to seek restitution in
> the form of small claims court and record a formal complaint with the
> Minnesota Attorney General.
>
> End of story and waiting for your glorious customer service!!!!!!
> ----- Original Message -----
> From:
> To:
> Sent: Thursday, October 11, 2007 8:25 PM
> Subject: Re: Other Tracking number: UT20071007_0000002146
>
>
> Please include the following line in all replies.
> Tracking number: UT20071011_0000004506
>
> Thank you for your recent e-mail correspondence regarding this experience
> with your automotive service.
>
> We have forwarded your email to the District Manager who will contact you
> within the next two business days.
>
> We appreciate your business, and value you as a Sears customer. We
> certainly
> hope you will continue to make Sears your choice for quality and value.
>
> Again, we thank you for taking the time to contact our office with your
> concern.
>
> Sincerely,
>
> Rosa Lee
> National Customer Relations
> Sears Holdings Corporation
>
> > -----Original Message-----
> > From: "eric"
> > Sent: Oct 11, 2007 2:06:50 PM CDT
> > To:
> >
> > Dylan,
> >
> > How long will this process take? I have spent 275.00 at he Transmission
> > shop to have my car repaired. The problem was with 2 blown fuses which
> > were
> > in good order prior to taking my car in to Sears for service.
> >
> > I also requested that the automotive manager escalate this to the
> > regional
> > manager and gave him both my cell and home numbers on 10-7-07, in which
> > I
> > still have not heard back from him either
> >
> > The least that Sears can do is to split the cost, or pay for labor which
> > is
> > 125.00. Your lack of response may force me to take this matter to small
> > claims court.
> >
> > Please contact me ASAP by email or phone.
> >
> > Home Phone 952-322-1097
> > Cell Phone 952-836-9421
> >
> > The Transmission shop can fax you a copy of the invoice. Their number
> > is
> > 952-892-1739.
> >
> > Eric Gore
> > ----- Original Message -----
> > From:
> > To:
> > Sent: Tuesday, October 09, 2007 1:25 PM
> > Subject: Re: Other Tracking number: UT20071007_0000002146
> >
> >
> > Please include the following line in all replies.
> > Tracking number: UT20071008_0000005698
> >
> > Dear Eric Gore,
> >
> > Thank you for your recent e-mail. Please be assured that we understand
> > your
> > frustration, and sincerely apologize for any inconvenience you may have
> > experienced. We will need to first escalate the issue to the manager to
> > give
> > them the oppurtunity to resolve your issue.
> >
> > By sharing your concerns, you have enabled us to address the issues and
> > provide feedback to the appropriate person. Truly, your remarks provide
> > forthright feedback that will enable Sears to achieve excellence in
> > everything we do.
> >
> > We appreciate your business, and value you as a Sears customer. We
> > certainly hope you will continue to make Sears your choice for quality
> > and
> > value.
> >
> > Again, we thank you for taking the time to contact our office with your
> > concern.
> >
> >
> > Sincerely,
> >
> > Dylan C.
> > National Customer Relations
> > Sears Holdings Corporation> -----Original Message-----
> > > From: "eric"
> > > Sent: Oct 8, 2007 4:36:39 PM CDT
> > > To:
> > >
> > > Please forward this email to the Regional Automotive Manager since I'm
> > > having issues with the local store automotive manager.
> > > Eric Gore
> > > Regards,
> > >
> > >
> > > ----- Original Message -----
> > > From:
> > > To:
> > > Sent: Monday, October 08, 2007 2:25 PM
> > > Subject: Other
> > >
> > >
> > > Please include the following line in all replies.
> > > Tracking number: UT20071007_0000002146
> > >
> > > Dear Eric Gore,
> > >
> > > Thank you for your recent e-mail correspondence regarding this
> > > experience
> > > We have forwarded your e-mail to the manager of the auto center so
> > > that
> > > this
> > > issue may be addressed. Please be assured that we understand your
> > > frustration, and sincerely apologize for any inconvenience you may
> > > have
> > > experienced.
> > >
> > > By sharing your concerns, you have enabled us to address the issues
> > > and
> > > provide feedback to the appropriate person. Truly, your remarks
> > > provide
> > > forthright feedback that will enable Sears to achieve excellence in
> > > everything we do.
> > >
> > > We appreciate your business, and value you as a Sears customer. We
> > > certainly
> > > hope you will continue to make Sears your choice for quality and
> > > value.
> > >
> > > Again, we thank you for taking the time to contact our office with
> > > your
> > > concern.
> > >
> > > Sincerely,
> > >
> > > Tonya R.
> > > Sears Holdings Corporation
> > >
> > >
> > > > -----Original Message-----
> > > > From: ericlgore@frontiernet.net
> > > > Sent: Oct 7, 2007 4:58:42 PM CDT
> > > > To: feedback@customerservice.sears.com
> > > >
> > > >
> > > > Name: Eric Gore | Address: | City: Apple
> > > > Valley
> > > > |
> > > > State: MN | Zip: 55124 | Country: USA | Day Phone: 952-|
> > > > Evening Phone: 952-36-9421 | Email: ericlgore@charter.net |
> > > > Comments: Please route this to the Manager or VP of Customer Service
> > > > for
> > > > your Burnsville MN store at 14250 Buckhill RD Burnsville MN 55337
> > > > Phone
> > > > 952-435-2390. I took my car in for tire balance/rotation and
> > > > battery
> > > > service at 1:33 PM. The tech said that it would take 2 1/2 hours to
> > > > complete the job. I told him that i had other things to take care
> > > > of
> > > > in
> > > > the mall and said that I'll be back at that time. My car was the
> > > > last
> > > > to
> > > > leave the shop at 05:22 PM. Right away i noticed that my check
> > > > engine
> > > > light was on. I drove back and informed the manager who stated to
> > > > drive
> > > > it and it will go away. Another thing that i also noticed was that
> > > > my
> > > > car
> > > > was also stuck in 3rd gear and would not go into overdrive. Once
> > > > home
> > > > i
> > > > checked the battery and found corrosion on the terminals which
> > > > indicated
> > > > that the battery maintenance was not done. The manager insisted that
> > > > it
> > > > was done and to bring the car back the next day 10-07-07. Again i
> > > > showed
> > > > him the corrosion on the battery terminals,along with it covering
> > > > the
> > > > battery post and he still insisted that the battery was serviced and
> > > > gave
> > > > me a refund of 29.99. I also showed him a strange piece of rubber
> > > > that
> > > > was left under my hood. He then insisted that it must have came
> > > > loose.
> > > > I
> > > > told him that i check under my hood every week and even the morning
> > > > prior
> > > > to taking my car to Sears and it was not there
> > > >
> > > > I was also told to take my car to The Transmission Shop and have
> > > > them
> > > > diagnose the issue and that i may have to pay to have it repaired.
> > > > My
> > > > car
> > > > ran just fine prior to Sears performing their maintenance. Right
> > > > about
> > > > now, I'm steaming and will be even more upset if i have to pay for
> > > > transmission service.
> > > >
> > > > I think that Sears in their midst of fake battery testing attached
> > > > cables
> > > > to the wrong place instead of my battery and causes something
> > > > electrical
> > > > to burn out. I own a 2001 Dodge Intrepid, in which the front tire
> > > > has
> > > > to
> > > > be removed to access the battery.
> > > >
> > > > If the battery service had of taken place by removing the battery,
> > > > then
> > > > there would not be any corrosion on the terminals. I would like a
> > > > phone
> > > > call ASAP to resolve this issue and for Sears to assume
> > > > responsibility
> > > > for
> > > > any work that they did to cause my transmission to stick in 3rd
> > > > gear.
> > > >
> > > > I trust that you will act on this matter in a timely manner.
> > > >
> > > > Regards,
> > > > Eric Gore
> > > >
>

The battery in your car is under the aircleaner, and in front of the passenger side front tire. NOBODY pulls it apart to check the battery.

There is a set of "jumper" posts on the front passenger side strut tower. That is where the battery gets tested. If you wanted the battery terminals cleaned, you should have asked them to do that. Of course, that would have required PAYING them to do it, since it's a 30 minute job.