Report: #1366034

Complaint Review: Sears-Craftsman

  • Submitted: Wed, April 05, 2017
  • Updated: Wed, April 05, 2017
  • Reported By: Snakebit99 — Lima Ohio USA
  • Sears-Craftsman


Sears-Craftsman Sears, best, -highest priced top of the line garden tractor is junk Lima Nationwide

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After purchasing a top of the line Craftsman Garden tractor with s****.>

No paperwork or owners manual when delivered.

The tractor as delivered had the front tires so bowed in it wouldn't steer. Had to replace front tie rod.

The tractor as delivered wouldn't start. Keyless Smart Switch was bad. After waiting 2 weeks for service guy, he didn't have the part. Had to order. Took another two weeks to receive. Finally got the tractor started.

Now the new Smart Switch won't hold programming. Couldn't use the s****.>

Now the vinyl seat cover on my new tractor with less than 15 hours on it (garage kept-never in the weather) has has completely fallen apart, foam sticking out. Called Sears Customer Service an after being switched around to 5 different Tech Service people I am told...gee this shouldn't happen & Oh by-the-way it's not covered under your extended or manufacturers warranty. This is a COSMETIC item.

After 50 years of buying at Sears I will never buy another Sears /Craftsman product again. They don't care & their products are cheap junk! No wonder they are on the verge of bankruptcy

This report was posted on Ripoff Report on 04/05/2017 02:44 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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