Complaint Review: SEARS HOME SERVICE - Internet
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- Author Not Confirmed
- SEARS HOME SERVICE Internet United States of America
- Phone:
- Web: www.sears.com
- Category: Heating, Cooling & Ventilation
SEARS HOME SERVICE Sears Scam Artists Internet
*Consumer Comment: Extended service plans
*Consumer Suggestion: Warranty Service
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On Thursday Morning July 15th, I contacted Sears to repair my Heat Pump/AC unit that was installed by them in 2007. The compressor would not come on and it was only blowing hot air. Sears told me that the unit was still under warranty until 2017 as I'd purchased the extended warranty. They said the soonest they could have someone onsite was Monday July 19th between 8-12.
This report was posted on Ripoff Report on 07/21/2010 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-service/internet/sears-home-service-sears-scam-artists-internet-625534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
Extended service plans
AUTHOR: Flynrider - (USA)
SUBMITTED: Monday, August 02, 2010
This is why I never buy extended service plans on major appliances. Once the company has your money, they don't have much incentive to make you happy. If you were paying for service, they probably would have showed up the first time.
#1 Consumer Suggestion
Warranty Service
AUTHOR: IntheKnow - (USA)
SUBMITTED: Monday, August 02, 2010
Your air conditioner/heat pump most likely has a 1 year full warranty, 5 years on the sealed system. If the brand is GE, the most of the critical parts are covered for 5 years as well. If your brand is Friedrich, this also has a strong warranty. You might want to check that Sears maintenance plan you purchased as to what you actually purchased. You might just be getting "sealed system" coverage in years 6-10. In that case, you were ripped off. Your Sears "Blue Crew" sales rep certainly has a vested interest in confusing you so he/she can sell the extended plan.
If it is the sealed system, it is under warranty regardless of the brand. Summer is the height of the refrigeration season. This is a warranty call. The local service company (Sears owns A&E) stills get paid by Sears. Warranty service is not a money maker though.
Also, any indication of nastiness on the phone would indicate a potential "tough" customer and they might have the inclination to put you on the back burner.
If it is the sealed system, there are other service companies that are authorized to fix your unit. If not the sealed system, you would be responsible for labor and trip charges.
Sears has an online service community; I've seen managers respond in a positive way. Check it out.
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