Sears Protection Company Sears, Roebuck and Co. Repair Protection Not worth the paper it's written on Hoffman Estates, Illinois

Dear chris,

I want to apologize for the delay you are experiencing in getting your snow thrower repaired.  From your post I can see that the parts delay has been a source of great frustration for you and as well as the lack of customer service that you detailed.  At Sears, we pride ourselves on excellent  customer service and it seems we have not met that goal with you. We are reaching out to assist in resolving this matter. 

My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.  Please contact my office via email at smsupport@searshc.com so that we may address the concerns you related in a timely manner.  In the email, please provide a contact phone number and the phone number the snow thrower was serviced under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (chris) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

If any other viewers of this thread need assistance with a Sears related issue we want to hear from you as well.  Please do email us at smsupport@searshc.com with your contact information and a brief description of the situation and we will be glad to assist you.

Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support