SEARS.COM ordered a washer and dryer-dryer order lost. cancelled it twice. customer service is in a foreign country and no help Internet

Ordered a washer and dryer online.  Tried to have them delivered on the same day.  Order for the dryer was lost and customer service was no help.  After 2 wks of calling and being given other tel. numbers for me to call for customer service, (most of whom were in foreign countries and very difficult to understand), I told them to cancel any order they found for the dryer. I would, and did, purchase it elsewhere.  20 days after the initial order, my charge card was charged over $1000.  I have spent 2-3 hrs a night on at least 4 occasions, trying to get this straightened out.  I finally had to have my Charge Card Co. dispute the charge which they did while I was on the conference call with them and Sears at the same time.  After being on the phone over 2 hours tonight, I then receive a call from Sears, telling me the dryer will be delivered tomorrow.  They have outsourced so many departments in so many areas, there is a total lack of coordination or communication.  Will never order from Sears.com again.  Not worth 20 days of frustrating phone calls with people in foreign countries that don't even know what a zip code is!