SearsOutlet SearsOutlet sells item out of stock, char your credit card and cancel the order without notifying or refunding the payment Nationwide Internet

11/28/2014 I placed an order for a refrigerator. It was supposed to be delivered in 2-3 weeks. My credit card was charged $ 895.57

11/29/2014

11/30/2014

12/01/2014 I reviewed the status of my order in the website, and the order was "Processing", and the Item Status "Ready for Pickup"

12/03/2014

12/04/2014 ... I should wait ... they said 2-3 weeks

...

12/08/2014

12/09/2014

12/10/2014 I reviewed the status of my order in the website, and the order was "Processing", and the Item Status "Ready for Pickup". I decide to call to ask for an estimated delivery day. They inform me that "MY ORDER WAS CANCELLED" (but not the payment). They did not have the item in inventory. The never notified me ... I complained and they offer me to replace my order for another one. I saved some dollars because -for the apology- they offered me a discount. My credit card was charged $804.56.

12/10/2014 I checked online the status of my second order and realized that the item they sold me to replace my order was "Reconditioned". I called to cancel the order and see if they have a "New" one. The found one! I was charged $788.57 in my credit card.

12/11/2014 I checked online the status of my third order and it seems to be OK. Since I learned that the website status is not reliable, I called to ask for an estimated delivery date. Surprise! My third order was CANCELLED! They were kidding! it's a joke! They receive orders, charge the credit cards and use to CANCEL the orders.

I asked to talk to a Supervisor ... somebody is trying to solve. Mario will call me in 1 one with an answer ... they told me 2 hour ago. I call Mario and nobody answers. The 5th call somebody answers ... Mario is not there ...

Yes, I know ... it's MY fault, for expecting them to solve their DISASTER. Now, let's see how I can get back my $2,488.