Sebastian Escalada, Concession Carts Company, Concessioncartscompany.com Sebastian from Concessioncartscompany sent to me a "half-assed" cart. Ann Arbor Michigan

I have been a customer of Concession Carts Company for over three years now.

I bought my cart new and when I asked the company for the dos and donts concerning the business I can say that everything they have told me was on point!

I got my hot dog cart damaged by a vehicle in a parking lot and needed the sinks to be replace. They have done a great job!! I am very satisfied with my hot dog cart.

With this kind of service I will never go anywhere else!!!

Sincerely,

Mr. McDaniel from Detroit, Michigan

Well i bought one of Ben's carts from Ben's Carts. I drove there to his warehouse, as to were he wanted me to meet him. When I got there he said that he had to go out of town, so I had to meet with someone else. And to find out this so called warehouse they have is empty. No one does business there at all. These carts are made at there house. The brand new cart was in need of some repair already. Very bad workmenship. I had the other guy fix a few things and then I went a head and took the cart. There are still somethings thats not right with the cart, but I can deal with them I guess. The other guy (won't bring his name into it) told me that Ben would send me a bill of sale and a book. Well I have had the cart now for a few months, and I still haven't heard anything from oh Ben. I wonder if there really is a Ben in BEN'S CARTS ???? 

Clearly Ben,
You are one of the rare exceptions to Sebastian's rule. Maybe because you've spent sooooo much money with him or you're his brother. That's the only thing I can think that would have you saying such nonsense about him. The other complaints that are listed are legitimate and I too have had the exact same complaints. Shoddy workmanship, empty promises, null warranties etc... Shall I go on? And those schematics you're referring to??? Yeah those are bogus as well. And his answer to that was "We changed the design because of blah, blah, blah." He might want inform his clients that the design changes are being made. Spending $6K on something should entitle you to being fully and totally informed wouldn't you say?

I found this online when doing a google search and want to express my opinion. I have purchased now 8 carts from Concessioncartscompany ie: Sebastian Escalada. I have only good to say as I have owned other carts and never have I had one of this quality for the money. True, they aren't the cadillac of the industry but they aren't the cadillac price either.

All of his schematics are on the website and my best guess is this lady purchased her cart before checking the California Health Codes. In California you must have refrigeration, pressurized water systems and the list goes on and on. The limo, online does not show or come this way. It must be special ordered this way.

I have dealt with Sebastian on several occasions and he has always been very honest and all my Eight carts came the way they are portrayed online.

I hope this lady realizes her error and posts an update.

Ben