Complaint Review: SeekVerify.com - Internet
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- Author Not Confirmed
- SeekVerify.com Internet USA
- Phone: 18883240755
- Web: www.seekverify.com
- Category: Internet Fraud
SeekVerify.com Rude money stealing scam Internet
*Author of original report: You're still missing the point
*UPDATE Employee: Re: SeekVerify.com Rude money stealing scam Internet
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I had selected seekverify.com Sunday night of August 20th to find my missing brother in law. Sadly he had passed away and the phone was not in the location given to me from the website. So I spent Monday morning trying to cancel my membership but nothing on the website linked to it. It only showed my info and that's it. After they had taken the 39.95, which is all I hadid I called the support desk and they told me it would be canceled, I would get an email and my refund. Today, August 24th, I received and email stating I would not get a refund because I knew what I was doing when I signed up is how they put it. When I called they help desk again they said they same thing. So I ask for a number to talk to anyone in billing and they said that there was no nbe and I would have to wait for an email. The representative argued with me, insulted me during this mourning period and I hung up.
This report was posted on Ripoff Report on 08/24/2017 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/seekverifycom/internet/seekverifycom-rude-money-stealing-scam-internet-1395214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
You're still missing the point
AUTHOR: - ()
SUBMITTED: Friday, August 25, 2017
OK I just saw your image link and it said "30 day trial " I only had it for August 20th to the 22nd, 2 days! Meaning I still had time to cancel so there is no reason you guys should have chared me.
#1 UPDATE Employee
Re: SeekVerify.com Rude money stealing scam Internet
AUTHOR: SeekVerify Rep - (USA)
SUBMITTED: Friday, August 25, 2017
Dear Alexis,
We are sorry to hear you had a negative experience with SeekVerify and the billing support provided.
As explained on the registration page, for your convenience your membership is renewed automatically after trial period at $39.95 every 30 days until cancelled. We notify you of this during the sign up process, and you must check a box indicating that you understand this is our billing policy in order to even create an account. We include our company name and toll free number in the billing descriptor of each credit card charge so that it is easy to contact us with any billing concerns.
Also we’d like to clarify that the information to contact our billing support are clearly made available on the site, where you can find a section called “Support” providing all the related details. At Seekverify.com we offer 24/7 Customer and Billing Support and you are given the option to contact us via email at support@seekverify.com, via phone at 888-324-0755 or filling the online form and selecting the reason for contacting us.
We have reviewed your case and confirmed that the representative that attended you on the phone escalated a refund request to our billing department, but this request has been denied since it didn’t meet the needed requirements.
We remain at your disposition for further clarification. If there is anything else we can do, please don't hesitate to contact us at support@seekverify.com or at 888-324-0755.
Best regards,
SeekVerify Support
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