Complaint Review: Select Comfort - Tulsa Oklahoma
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- Author Confirmed
- Select Comfort SelectComfort.com Tulsa, Oklahoma U.S.A.
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- Category: Mattress Stores
Select Comfort Thought I was the only one. Select Comfort ripped me off. Tulsa Oklahoma
*UPDATE Employee: GE Financing or Help Card?
*UPDATE Employee: GE Financing or Help Card?
*UPDATE Employee: GE Financing or Help Card?
*UPDATE Employee: GE Financing or Help Card?
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I Purchased a sleep number bed with a 30 trial. I Wrote a $200.00 personal check for down payment and financed the rest using the store's finance company. The bed was shipped to us. We could tell immediately it wasn't for us. The two chambers are not condusive for married couples who don't want to sink into the center of the bed.
I called the company to let them know we would be returning the bed. They hassled us into trying a "chamber lift" to solve the problem we were having. They even offered to extend the trial period if they could send it. They shipped us a piece of foam. We were still unhappy with the bed and still within our first 30 day trial.
I called again to make arrangements to return the bed. I had to provide a credit card over the phone and pay for shipping it back utilizing the shipping labels and the original boxes the bed came in (glad I saved the boxes).
I repacked the bed; made photocopies of each shipping label. Marked each box: one of five, two of five, etc. and called to have it picked up.
Meahwhile, I started receiving bills for the purchase. The bills come with the select comfort logo on each page of the bill. I assumed it was their finance company. When I called Select Comfort's customer service, they said they didn't have anything to do with the finance company. I asked them why their logo is on the bill. No answer. No offer to help.
I called directly to the finance company to explain the situation. I told them I was not going to pay for a bed I didn't have in my home. They charged a service charge to the full amount anyway. I called again and again, both to Select Comfort and their Finance Company.
Finally, after months, the charge for the purchase price was removed from the "Select Comfort Bill." However, they charged late fees on top of the service charges over and over until the finance company had racked up over $300.00 in bogus charges.
I made it very clear to them I wasn't giving them another dime. I had already lost my deposit that they did not return. I had already lost the cost of shipping the bed back. Now they have sold the account to a collection agency and have marred my credit history. My damages are far greater than just the $500.00 they ripped me off for.
Every six months or so, a creditor calls about the account and I gather information to explain what happened. (I have a nice sized file). This has been going now for five years and I have had to deal with creditor after creditor on this matter. With each new collection agency comes a NEW blot on my credit report. It has cost me in increased interest rates on other purchases because of its affect on my credit score.
Katherine
Tulsa, Oklahoma
U.S.A.
This report was posted on Ripoff Report on 09/11/2007 09:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/select-comfort/tulsa-oklahoma/select-comfort-thought-i-was-the-only-one-select-comfort-ripped-me-off-tulsa-oklahoma-274112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE Employee
GE Financing or Help Card?
AUTHOR: Bkwraith - (U.S.A.)
SUBMITTED: Wednesday, February 06, 2008
*Disclaimer*
I am an employee of Select Comfort, however the views expressed here are mine and mine alone and do not represent Select Comfort or GE Financial or Help Card.
I have a sleep number 7000, and my fiancee and I do not feel the middle. However, did you set the bed up yourself or did you have Home Delivery do it? What model did you get, and what were your sleep numbers? If one person sleeps at 90 and the other person sleeps at 35 you will feel a difference.
Did you do the 90 days same as cash financing, or did you do the revolving plan, or did you do a No Interest, No Payments until XXXX? Who Did you apply through? Select Comfort's Financial Corporation is GE Finance or Help Card, and when you sign the application you are agreeing to the terms and conditions of the card/financing as well as all the implications. I believe (not sure however) that in the disclosure form it states how long refunds take to be processed. This is not a Ripoff, it is more of poor communication on both parties. The Sales Professional should have told you the names of the lenders as well as how the financing works. However, you did sign the paper stating you understood the policies. The credit issue you have been having for five years is a bummer, but it would have been easier to pay the $300 of bogus charges and fight it later with the finance company instead of destroying your credit.
Regards
#3 UPDATE Employee
GE Financing or Help Card?
AUTHOR: Bkwraith - (U.S.A.)
SUBMITTED: Wednesday, February 06, 2008
*Disclaimer*
I am an employee of Select Comfort, however the views expressed here are mine and mine alone and do not represent Select Comfort or GE Financial or Help Card.
I have a sleep number 7000, and my fiancee and I do not feel the middle. However, did you set the bed up yourself or did you have Home Delivery do it? What model did you get, and what were your sleep numbers? If one person sleeps at 90 and the other person sleeps at 35 you will feel a difference.
Did you do the 90 days same as cash financing, or did you do the revolving plan, or did you do a No Interest, No Payments until XXXX? Who Did you apply through? Select Comfort's Financial Corporation is GE Finance or Help Card, and when you sign the application you are agreeing to the terms and conditions of the card/financing as well as all the implications. I believe (not sure however) that in the disclosure form it states how long refunds take to be processed. This is not a Ripoff, it is more of poor communication on both parties. The Sales Professional should have told you the names of the lenders as well as how the financing works. However, you did sign the paper stating you understood the policies. The credit issue you have been having for five years is a bummer, but it would have been easier to pay the $300 of bogus charges and fight it later with the finance company instead of destroying your credit.
Regards
#2 UPDATE Employee
GE Financing or Help Card?
AUTHOR: Bkwraith - (U.S.A.)
SUBMITTED: Wednesday, February 06, 2008
*Disclaimer*
I am an employee of Select Comfort, however the views expressed here are mine and mine alone and do not represent Select Comfort or GE Financial or Help Card.
I have a sleep number 7000, and my fiancee and I do not feel the middle. However, did you set the bed up yourself or did you have Home Delivery do it? What model did you get, and what were your sleep numbers? If one person sleeps at 90 and the other person sleeps at 35 you will feel a difference.
Did you do the 90 days same as cash financing, or did you do the revolving plan, or did you do a No Interest, No Payments until XXXX? Who Did you apply through? Select Comfort's Financial Corporation is GE Finance or Help Card, and when you sign the application you are agreeing to the terms and conditions of the card/financing as well as all the implications. I believe (not sure however) that in the disclosure form it states how long refunds take to be processed. This is not a Ripoff, it is more of poor communication on both parties. The Sales Professional should have told you the names of the lenders as well as how the financing works. However, you did sign the paper stating you understood the policies. The credit issue you have been having for five years is a bummer, but it would have been easier to pay the $300 of bogus charges and fight it later with the finance company instead of destroying your credit.
Regards
#1 UPDATE Employee
GE Financing or Help Card?
AUTHOR: Bkwraith - (U.S.A.)
SUBMITTED: Wednesday, February 06, 2008
*Disclaimer*
I am an employee of Select Comfort, however the views expressed here are mine and mine alone and do not represent Select Comfort or GE Financial or Help Card.
I have a sleep number 7000, and my fiancee and I do not feel the middle. However, did you set the bed up yourself or did you have Home Delivery do it? What model did you get, and what were your sleep numbers? If one person sleeps at 90 and the other person sleeps at 35 you will feel a difference.
Did you do the 90 days same as cash financing, or did you do the revolving plan, or did you do a No Interest, No Payments until XXXX? Who Did you apply through? Select Comfort's Financial Corporation is GE Finance or Help Card, and when you sign the application you are agreeing to the terms and conditions of the card/financing as well as all the implications. I believe (not sure however) that in the disclosure form it states how long refunds take to be processed. This is not a Ripoff, it is more of poor communication on both parties. The Sales Professional should have told you the names of the lenders as well as how the financing works. However, you did sign the paper stating you understood the policies. The credit issue you have been having for five years is a bummer, but it would have been easier to pay the $300 of bogus charges and fight it later with the finance company instead of destroying your credit.
Regards
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