Servicemagic.com DECEPTIVE RIPOFF HORRIBLE TO CONSUMER Golden Colorado

The story...

a service professional recommended by Service Magic, Inc. to perform hardy board siding replacement work at my home. I relied on Service Magics referral and the express claims made by Service Magic to select Robert Brown for the home improvement work on my home. Service Magic failed to follow the procedures and practices that it advertises, and as a result, I have suffered substantial damages.

Service Magic expressly representes that Robert Brown carried general liability insurance, that Robert Brown possessed the appropriate trade license, and that third party data sources were used to conduct a criminal records search for any relevant criminal activity associated with Robert Brown. At the time of service, Robert Brown had no liability insurance and was not a licensed contractor in the State of North Carolina. Furthermore, the alleged criminal background search failed to uncover a lengthy criminal history for Robert Brown, including conviction on three counts of Unauthorized Substitute for Money in 2002 in Mecklenburg County, North Carolina, and charges of Obtaining Property by False Pretenses, also in 2002 in Mecklenburg County, North Carolina. In direct breach of its express pre-screening warranty, Service Magic also failed to inform me that Robert Brown had been charged with Communicating Threats in 2006 and that his other prior criminal convictions included weapons violations and battery.

Service Magic represents that it undertakes a thorough pre-screening process in pairing contractors and homeowners and that, according to the company website, it works tirelessly to find the best professionals for a customers home improvement needs. Service Magic targets the Charlotte, North Carolina market specifically through its extensive radio marketing campaign, and its pre-screening procedures are the focal point of this advertising. In reliance on the misrepresentation by Service Magic that the pre-screening process had been thoroughly conducted as warranted, I agreed that Robert Brown would undertake the hardy board siding replacement work. Under no circumstance would I have agreed to engage the services of an uninsured and unlicensed contractor who had accumulated such a criminal history without the representations from Service Magic.

Robert Brown refused to correct any of his faulty work and responded immediately with repeated threats of violence toward me. In one particular violent outburst, Robert Brown used a rock to break my living room window. Not only did the contractor that Service Magic recommended perform work well below standard, but he made serious threats of harm to the me.

Service Magics practice of misrepresenting that a contractor is insured and licensed and has an unremarkable criminal history misleads consumers and creates a substantial likelihood of deception for customers. Robert Brown would not have been chosen to perform work on my home but for the representation by Service Magic that he carried appropriate liability insurance, that he possessed a contractors license, and that his criminal history was free of activity relevant to his honesty as a professional and his propensity for violence. More significantly, based on the above facts, a company that claims to provide the nations leading network of pre-screened professionals should have never recommended Robert Brown to any homeowner, yet Robert Brown remains listed on an affiliate site of Service Magic. Robert Browns listing on your affiliate site, http://charlotte.homeconnections.com.

I have attempted to contact Service Magic to inform them of these problems and no response has ever been provided.

JLNSO
Charlotte, North Carolina
U.S.A.