Siegel Suites Hotels, Apartments, Siegel, Las Vegas Nationwide

I booked a 2 bedroom apartment for April 16, 2016 at Siegel Suites MLK on April 13, 2016 through SR, a lovely lady who works in the 'sales' office. SR tells me that the apartment will cost $373.77 for the week. SR tells me to stay in contact with Siegel MLK on April 16 because my room is only on hold. She tells me that if I don't call and keep Siegel MLK informed or if I don't check in on the 16th, the hole will fall off and the apartment will go back on the market for rent. Got it. I have the apartment for April 16th. If I don't call on the 16th to let the hotel know I'm still coming, the hold on my account will fall off and the apartment be put back on the market as available for rent. Simple enough. Right?

WRONG.

On April 15, I found out that I got a much nicer apartment. I won't need the room at the Siegel Suites MLK. The thing to do is call them and cancel. I called them. No one answered the phone. But, Siegel MLK;s wonderful robot voice told me to leave a message and someone would get back to me. So, all I gotta do is wait for someone to call me back. Right?

WRONG

When no one got back to me in a few hours, I started searching online. Hum. Siegel Suites MLK has a few numbers associated with it. Okay. I've got a few minutes. I sit down and call all of them and leave messages. Then, I call the rep I booked the room with and get 'the real number'. I call that one and okay, the night service answering machine asks me to leave a message for Siegel Suites, MLK. Hum. Leave another message? Okay. No answer. Leave a message. This went on April 15, 2016 ALL DAY LONG. No kidding. I called and left messages until 11:58 p.m. But, it's cool. Someone will call me. I'll cancel the reservation. I'll get my money back. It'll be all good. Right?

WRONG.

No one EVER called me back April 15. No one ever called me back April 16. But, hey. It's okay. Because there is a fail safe. SR told me there was. All I have to do is not show up and the apartment will go back on the market. Right?

W. R. O. N. G.

Fast forward to April 17. No one has called me from Siegel Suites. I've been charged $373.77 for an apartment. I call all the same numbers. I call the sales person and get new numbers and I call all those and okay, I leave more messages. Now, I want a refund of my money. Of course I do, I mean, I've called a million times and I have tried to cancel the reservation. I can't cancel my own reservation so I need someone to actually answer a phone so I can canel. That's normal. So, I wait for someone to call me back. No one ever does. It's cool. Someone will call, they'll see I've been calling and they'll give me a refund. Everything will be cool. Right?

WRONG.

It's May 3, 2016. I've been calling. I've been disputing. I've been trying to understand how in the world I got myself into this bloody, never ending nightmare. Then, the light comes on. I'll call the corporate office. I call. I speak to a woman and politely tell her that this is nonesense. She offers to call Siegel MLK. I tell her, very poltely, in so many words that I think that is like trying to call the moon to order pizza. Does she sympathize with me. Apologize that I've been going through this for almost 3 long weeks. NNNNNNNNNNNNOOOOOOOOOOOOOOOOO.

She tells me I"M being rude.

Okay.

I talk to someone with a G name and she tells me what all the other humans have been telling me. I didn't call to cancel the reservation so I don't get money back. Siegel will be happy to rent me an apartment for a week. Back to square one. After almost 3 weeks. I should love this, huh?

WWWWWWW.RRRRRRRRRR.OOOOOOOOOO.NNNNNNNNNNNN.GGGGGGGGGG.

From the beginning of all of this. Hum, not when I talked to SR who told me my money was just being held and that I would get it back if for some reason I didn't check in, every human (I've spoken to 3 humans in about 50 calls) there weren't many of them) told me I wssn't getting any money back. I was getting an apartment - whether I wanted it or not. I was told I didn't try to cancel the apartment - although I think I did permanent damage to my phone trying to cancel the reservation. And, when I got sick and tired of being victimized by this warped system, I was told I was being RUDE.

Want a cool post script.

On May 3, 2016, exactly 18 days after this nightmare started, I finally got to speak to the real live manager of Siegel MLK!!!!! Guess what he said?

"I don't have any idea why they won't give you your money back. That's really strange."

STAY. AWAY. FROM. THIS. PLACE.

For the rest of my natural born life, that is what I plan on doing.

Why didn't I just check into Motel 6?