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Report: #157984

Complaint Review: Silicon Solar - Bainbridge New York

  • Submitted:
  • Updated:
  • Reported By: Kansas City Missouri
  • Silicon Solar Bainbridge, New York U.S.A.

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Order Date: 09/08/2005 11:53 am
Invoice Number: 16591
Order Number: 15716584

I wish I had searched this site before I make the purchase, otherwise I would choosen a better company.

Posting this 09/22/2005

The 1st email I recieve was the billing email. I've clipped the begining details.

Subtotal: $159.75
Shipping (FedEx Ground Service): +$12.69
Grand Total: $172.44
_________________________________________

Thank You for your order. Your order will ship in 48 hours. Please use our online system to check the status of your order. Shipped orders cannot be cancelled. For overnight or 2nd day air please contact us at support@siliconsolar.com or 607-563-SUN5 to verify ship date. Return Policy: Please vist our website at
http://www.siliconsolar.com/returns.htm for more information.

Ok, so Item has been paid and will ship in 48hrs as the email says.

Ok recieve an email from Quantumview@ups.com saying that UPS has recieved "package details" and gives me a Tracking number. Ok 1st issue .. they say FedEx in the 1st email and now I get an email about shipping UPS. Ok, so maybe they need to do some updating. I click on the tracking number in the email and it brings up the UPS site with tracking information. Which has the following note:

UPS has received shipper's billing information electronically. Billing information received does not indicate shipment pickup or drop-off. Please contact the shipper for more details.

This has been the status of the order from day 1 and has never changed.

It now has been 10 bussiness days and no package. I've called several times into their office number and only got a recording. Until today it said they were open from 9-5 M-F .. and then disconnect you. Funny.. I was calling during bussiness hours every time I called.

Well today they had something different, when I choose support on the phone they bascially refer you to the lame website. So I called back trying to contact sales.. I just sat on hold until they dropped me. This happened 3 times.

I then went to netsol.com and looked up who owned the website.

Silicon Solar
Adam Farrell
2917 State HW 7
Bainbridge, NY 13733
US
Phone: 6075637861
Email: adam04@siliconsolar.com

I tried the phone number and it just rang.
Now in the post below by S.g. (thanks by the way S.g.) that number works, for now. You can reach our young Entrepeneur (or ripp off artist which ever way you want to think about him) @ 607-339-6158

I've already filed a dispute with my credit card, sent multiple emails, used their customer service website, and left voice mail (YES! you can leave voice mail with Adam) demanding the order to be canceled and a refund issued. One way or another I'm getting my cash back, its really not about the money it about the principle about it. I DONT CARE how long it takes me.

I update this information with the details of how I get a refund for product i've never seen. If anyone can post information any additional contact information that would be great (such as home address, phone, University email/contact). They say he attends Cornell going to try an verify that to see if there is any pressure that can be applied from any avenue. Fraud is a serious issue and with any criminal charges this could cause him to be expelled.

More information to follow:
BBB of NY Information
NY district attorney
FBI for interstate Fraud
Cornell University

To take a look at this guy goto the following link
(replace the ! with .)

(link deleted - see below)

Andrew
Kansas City, Missouri
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/22/2005 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/silicon-solar/bainbridge-new-york-13733/silicon-solar-paid-for-product-no-customer-service-no-prodcut-ripoff-bainbridge-new-yor-157984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Author of original report

New Update

AUTHOR: Andrew - (U.S.A.)

POSTED: Wednesday, September 28, 2005
There has been a turn of events that has changed my opinion, and my experience, with Silicon Solar and Mr. Adam Farrell.

The service and experience I had received, for my order, from Silicon Solar was questionable, no one is arguing that point not even Mr. Farrell. There were several issues with communication that needed to be addressed and many of those have been addressed.

As noted in the post below, Silicon Solar refunded my purchase after I canceled the order. They were technically done with any obligation they had with me, even though I was still a bit disgruntled about the "re-stocking fee". I was satisfied that I received the bulk of my funds back.

However, the reason for this post is that I received a personal call from Mr. Farrell today. Adam displayed a degree of professionalism and courtesy that I found remarkable.

His call was not to argue about the service I had received from his company. He never offered any excuses and was calm and respectful during our conversation. Adam wanted to know the history of my experience, to understand the issues and circumstances of my problems so they could be corrected for future customers.

After our conversation I felt that I should share this positive experience. At this point I'm confident enough to make additional purchases though Silicon Solar. The only factor that allows me to do this is because of Mr. Farrell's interest in finding out why I had a difficult experience.

I would urge those who are having difficulties with Silicon Solar to contact Adam directly at the email address below. I believe if you give him the opportunity to address any issues that you have, that he will respond to them in the same professional manner that he has mine.

Contact Adam Farrell - President Silicon Solar
adam04@siliconsolar.com
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#3 Author of original report

New Update

AUTHOR: Andrew - (U.S.A.)

POSTED: Wednesday, September 28, 2005
There has been a turn of events that has changed my opinion, and my experience, with Silicon Solar and Mr. Adam Farrell.

The service and experience I had received, for my order, from Silicon Solar was questionable, no one is arguing that point not even Mr. Farrell. There were several issues with communication that needed to be addressed and many of those have been addressed.

As noted in the post below, Silicon Solar refunded my purchase after I canceled the order. They were technically done with any obligation they had with me, even though I was still a bit disgruntled about the "re-stocking fee". I was satisfied that I received the bulk of my funds back.

However, the reason for this post is that I received a personal call from Mr. Farrell today. Adam displayed a degree of professionalism and courtesy that I found remarkable.

His call was not to argue about the service I had received from his company. He never offered any excuses and was calm and respectful during our conversation. Adam wanted to know the history of my experience, to understand the issues and circumstances of my problems so they could be corrected for future customers.

After our conversation I felt that I should share this positive experience. At this point I'm confident enough to make additional purchases though Silicon Solar. The only factor that allows me to do this is because of Mr. Farrell's interest in finding out why I had a difficult experience.

I would urge those who are having difficulties with Silicon Solar to contact Adam directly at the email address below. I believe if you give him the opportunity to address any issues that you have, that he will respond to them in the same professional manner that he has mine.

Contact Adam Farrell - President Silicon Solar
adam04@siliconsolar.com
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#2 Author of original report

Partial Refund Issued

AUTHOR: Andrew - (U.S.A.)

POSTED: Monday, September 26, 2005
After leaving a voice message with Adam, sending multiple website posts they finally responded. They refunded the order but with some catches.

1st They charged me a 5% restocking fee. Despite the fact that the order never left their "warehouse", which I suspect is nothing more than a garage. Also to note the order was said to ship in 48hrs and still had been over 10 business days.

2nd When they calculated the restocking fee they including in the fee shipping. Now they never paid for shipping, and yet it was included in the 5% restocking fee.

When I pointed this out to Matt (it would appear Matt and Adam are running the family business) and told him I would dispute this here was his repsonse:

"Go ahead and dispute as fraud, I'll take care of the reversal on the chargeback and show how you are disputing the charge"

Sure thats in his right to do. No problem with that.


"I'm not wasting anymore time on this matter as we have already tried to help you enough."

Really you have helped me enough by taking my cash and causing me grief. Ghee thanks!

"We'll let merchant services review the case after I forward your ridiculous email and Invoice with tracking information showing signed delivery confirmation for merchandise paid for."

Humm signed delivery, well that nevered happened I never recieved any merchandise and never signed anything because it never arrived. It was sitting in his warehouse. Such a claim would be false.

"You have some serious issues"

Thanks Matt, glad to know it. Next time when you feel like your being scammed come back to this.

Well alot of hassel, to say the least. Sometimes I felt like a little childish having to do the things requried to have some kind of customer service.
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#1 Author of original report

New Information On Adam Farell

AUTHOR: Andrew - (U.S.A.)

POSTED: Thursday, September 22, 2005
Full Name: Adam Paul Farrell
Address: 129 Linden Ave, Ithaca NY 14850
Phone: 607-339-6158 (noted on the previous post)
Email Address: apf24@cornell.edu

He is a student of College of Agriculture and Life Sciences.
His Dean for the college is

Susan A. Henry
sah42@cornell.edu
(607) 255-2241

This information is pubicly available on cornell.edu's website.

Note: Adam won the 2005 New Jersey state and regional awards for East Coast Student (Collegiate) Entrepreneur Awards Program. Which he recieved $2000 for his Silicon Solar "Business"

The following people were the judges of that Award program.

Chad Beatty, Publisher - NJBIZ (NJ)
Erik Ipsen, Dep. Managing Editor - Crain's New York Business (NY)
Dee DelBello, Publisher - Fairfield County Business Journal (CT)
James B. Streit, Jr., Publisher - New Castle Business Ledger (DE)

You can google these people to find their email addresses and business contacts. Might let them know what their "award winning" young entrepreneur is up to.


Fraud Departments (1st of many)

Better Business Bureau

complaint.bbb.org

Name: Better Business Bureau
Address: 741 Delaware Ave., Ste. 100
City: Buffalo, NY 14209 - 2201
Phone: (716)881-5222
Fax: (716)883-5349
E-Mail: pjowsey@upstatenybbb.org
Web URL: www.upstateny.bbb.org


Internet Fraud Complaint Center (A division of the FBI)
http://www.ifccfbi.gov/index.asp
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