Complaint Review: Silverbrook Capital - Henderson Nevada
Silverbrook Capital Jonathan M January TAX NIGHTTMARE! Henderson Nevada
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I did not want to write this review but my experience was horrible, and I wanted to share it with you guys. I went and got my taxes done real early this year because I travel for work and didnt know when the next time I would have the opportunity to do so. So I got my taxes done on Feb 21, 2018.. Then I left to california for work..... A month later, I still have not got my refund so I called Jonathan and asked him if he has heard anything back about my taxes. He said that he will check and get back to me.
I didnt hear back from him and I texted him asking if he heard anything. I got no reply. I was busy at work and didnt have time till the following weekend to check up with him. I called and left Jonathan a message and he didnt pick up but he sent a text saying that he heard back from them and said he needed me to send him a copy of my ID so he can send it to the IRS. I thought that was weird because the first thing he asked me for when I went there to get my taxes done was my ID, so he can copy it. Anyway, I sent Jonathan a copy of my ID, I did not hear back from him and I assumed everything was good. The weekend came and I decided to check on the IRS website to check the status of my refund and it said my info was incorrect.. I thought ... hmmm... thats weird.. so I called Jonathan again and he told me that he did not receive my photo ID... It got sent to him on my end but i really dont know what happened, so I sent him another copy.Then it was the waiting game again for me..
In the meantime, I have been monitoring the refund status on the IRS website to check the status and it said the same thing everytime..... your info is incorrect... So I called Jonathan back to ask him why it kept saying that. His response was processing takes time, but it has been 3 days since I sent him my picture of my ID... I didnt think it took more then a couple of days for my tax forms to be submitted.. So today, its nearing the tax deadline and I start to panic a little.. (I didnt want to get screwed over on my taxes this year) Jonathan told me to wait but I didnt want to wait past the deadline and get penalized, so I called IRS to make an appointment to talk to a representative to extend my tax deadline.. They check everywhere in the system and tell me your info has not been submitted.. I trust them more then I do Jonathan, so I called him and he messages back saying to text him...
Turns out, I was messaging his "assitant" and she said that she would check it out when she gets into the office.. I call back an hour later from the last message to check up on it and the person who answered told me that it should be processing... I check the IRS website and it actually finally said my tax forms have been submitted and processing... Almost 2 months later from when I did my taxes with him... This has been a real pain, and I feel he is not really providing the services he claims.
I am glad it is over... I will not be doing my taxes with him in the future... Thank you for taking the time to read this... Please be careful who you trust with your taxes!
This report was posted on Ripoff Report on 12/16/2018 02:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/silverbrook-capital/henderson-nevada-89012/silverbrook-capital-jonathan-m-january-tax-nighttmare-henderson-nevada-1469658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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