SINGER LAZER STORM ripoff LOS ANGELES California

Carmela

There are 100's of complaints about your rip-off company. I can't believe you even had the balls to get on this web site and write a rebuttal about how it is the customer's fault, but you will do anything in your power to get it right. Go piss on a tree, you low-life b***h. I hope you wind up in prison with the rest of your scumbag company and get the crap beaten out of you and raped and knifed and whatever else they do to scum s**t like you in prison.

Wind Storm


October 18, 2005


Dear Ms. Ardella,

I am the customer service manager of the company, please understand it was not our intent to deceive you in any way, our intent was to ship you a quality product.

Our automated ordering system provided you with an option either to accept (by dialing 1) or pass (by dialing 2) on the two additional units for the price of 1 offer. If there was a misunderstanding with your order, we apologize and we will correct it immediately.

We do not add additional item's on customer orders. As you may know all of our calls are recorded and if you wish the record of your order, we will make it available at your request. We make every effort to refund in a timely manner, if you are requesting a refund, please provide us with a full name and address, so we can process your request immediately.

Please understand that in order for a credit to be processed, we must first issue a call tag so the merchandise can be picked up via UPS, upon the item being returned to the fulfillment Center it is checked and the appropriate credit is processed.

Please recognize that this process takes 2-3 weeks. We would like to thank you in advance for your patience and understanding.

If you would like to contact our customer service department, please do so via e-mail at customercare@stormvac.com we will respond immediately and do all within our power to satisfy you.