Singlesnet invisible money-back guarantee ripoff Needham Massachusetts

I'm here to report that singlesnet.com is unwilling to help in any aspects of it's customer service. I had been a member for a few months and just recently quit the site when they stopped responding to my requests for help.

If nothing else, don't join this site because it is amateur and unprofessional. The site is rife with code glitches and bugs. When browsing through members, you may click the NEXT button to look at the 10th page of users, and you may find yourself suddenly back at page 1 of users. Links don't go where they're supposed to.

Also, I frequently would sign on and my message center would be completely emptied. Every message I'd sent or received was deleted (though I never once in my membership deleted a message.) I inquired a few times as to why this happened and I was always given a cut/paste response telling me (condescendingly) that the senders of the notes I'd received had simply quit the site, causing any messages they sent to disappear. This was quite a shock because a simple jump over to the "Active" users page not only showed the people still on the site, but on at that exact moment! Of all the coincidences.

Overall, the site is poorly run and maintained, and I didn't want my money going to something that wasn't willing to help me out or improve its service. For a while there, I honestly tried to help them out by sending in bugs I'd coming across. And for naught. Why should my money pay for a service that's simply going to be thrown back in my face?

I called today requesting a refund and I was told (after a 30 minute wait) that they did not offer refunds after the first 30 days as per their 30-day money back guarantee. I asked where it was located (since I read that site from top-to-bottom before joining) and the operator kindly informed me it was under the Membership Agreement, which it wasn't. He cut off the conversation with a diplomatic "And at this point I'm going to have to let you go."

I called back 15 minutes later and talked to another operator and he informed that while the website itself did not have the 30-day money back guarantee anywhere actually on the site, they still abided by it. Two different operators say different things. One says it's plainly on the site (but hangs up when I ask where) and the other says it's none on the site but is simply implied since it is an "industry standard".

My question in all this is how legal is it for a company/website to force invisible limitations and contract obligations on it's customers? Can they really enforce something that they just apply at whim? Is it legal that the only time a customer finds out about the limitation(s) is when they're already being screwed over by it? What other invisible contractual add-ons are we subject to?

By the way, the wait the second time was only 25 minutes instead of 30. I was nearly beside myself with joy at the great service my money was getting me.

Andrew
Converse, Texas
U.S.A.