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Report: #1120755

Complaint Review: Sirius XM Radio - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: TomL — East Texas
  • Author Not Confirmed What's this?
  • Why?
  • Sirius XM Radio Select State/Province USA

Sirius XM Radio Poor Customer Service & Bait & Switch Techniques http://www.siriusxm.com/ New York

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RE: Sirius XM. I have been a Sirius Satellite subscriber for a while and then terminated my relationship with them due to the high cost of their service. Last July 2013 they offered a special Come Back offer at $25 for six months which I agreed to but it ended on January 7, 2014. I don't use their service very much and live on a fixed income, so I have to control costs. In January they billed me $110 in advance for service for the next 6 months but I refused to renew and tried to cancel their service several times in January, which you MUST do by telephone not Email.

When I finally made contact with customer service, they tried to offer 1/2 price and after I refused, finally offered me the remaining 5 months for $25 However their representative indicated, I would also have to pay $18 additionally for the service I have been trying to cancel several times in January. I am frustrated at their lack of quality customer service, bait & switch techniques, dropped calls and foreign operators. I'm DUN, let them just try to squeeze any more blood out of this turnip.

This report was posted on Ripoff Report on 02/04/2014 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-xm-radio/select-stateprovince/sirius-xm-radio-poor-customer-service-bait-switch-techniques-httpwwwsiriusxmcom-1120755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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