sitNcycle sitNcycle rip-off artists Wallingford Connecticut

On or about 17 August my wife responded to an ad on the internet regarding an exercise device called the sitNcycle which stated for a fee of $19.95 she could receive the device for her review for 30 days. If she liked it she would be charged $39.99 for each of the following six months. If she didn't like it she could return it and recieve a refund of the $19.95 no questions asked.

Our first question came on the next day when we saw the full amount of $239.94 was charged on our bank card. We immediately called the company to cancel the order and were informed since the order hadn't been processed the operator would just cancel it. We called the customer service number a few days later and were informed that the initial information was wrong that the individual we talked to couldn't cancel the order since it hadn't appeared in the system, and the order had been shipped (the web-site says 5-10 working days for shipping). It actually wasn't shipped until 10 days later on the 27th. We were informed we could either refuse the order when it was delivered, or return it to the post office unopended and refuse it there.

On August 27, 2017 we intercepted the postal delivery and refused the item before it even got out of the truck.

On 13 September I called the company about the refund and was told that the device hadn't been receieved. The young man on the phone had the tracking number and told me to contact USPS. I entered the tracking number in the USPS tracking site and discovered that the "your item was returned to the sender on September 7, 2016 at 9:00 A.M. in Spring, TX 77338 because the addressee moved and left no forwarding address". The item was never returned to us.  I went back to the sitNcycle web-site, copied down their mailing address and discoverd it was not their address but belonged to some other company with multiple complaints that that company was renowned for committing numerous "internet only"scams.

I have subsequently called our bank and filed a claim with them for a bogus charge, and have called USPS and filed a claim of fraud with the Postal Inspector.