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Report: #1467229

Complaint Review: Sixt Rental Car - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Wayne — San Diego California United States
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  • Sixt Rental Car San Diego, California United States

Sixt Rental Car Charged credit card for rental that was not picked up San Diego California

*Consumer Comment: Apparently

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WARNING: do not do business with this company.

 

I made a reservation on line for a rental car at Sixt. 

When I got to the rental counter they informed me that I needed an additional $200.00 for a deposit.

No where on the reservation form does it state a deposit is required.

 

I had prepaid the amount of $1,075.35 on-line using a visa card and by adding the additional $200 deposit, this put me over my credit limit.

I asked if I could cancel the reservation and rent the car for a shorter period.

"Oh I am sorry you can't cancel the reservation once it is prepaid", was their response.

The supervisor assured me that the prepaid amount would not be charged to my card.

Today, I find out that they in fact did charge my card for the full amount.

 

I called the customer service department.  What a nightmare.

Spoke to a customer service rep that had no plans to help me. She was robotic, no emotion, no I am sorry, nothing...

Her response was"Your card was charged the full amiunt $1,075.35 and a refund has been issued BUT it will be 10 business days for it to appear back on your card"....

That is that, no car and I am out $1,075.35 for 10 days.

WOW, unbelivable.

 

I decided to report this to make others aware of the terrible business tactics Sixt Rental car uses.

BEWARE OF THIS COMPANY.

This report was posted on Ripoff Report on 11/12/2018 04:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sixt-rental-car/san-diego-california/sixt-rental-car-charged-credit-card-for-rental-that-was-not-picked-up-san-diego-californi-1467229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Apparently

AUTHOR: Robert - (United States)

POSTED: Tuesday, November 13, 2018

Apparently you have never rented a car, as well as make it a habbit of not reading what you are agreeing to when you hand over your financial information.  Deposits are standard with Car Rentals and a 30 second search on their site found out what their deposit requirements are.

Deposits & Approvals
7. What deposit would I have to leave?
In general, credit card authorization of a minimum of $200 plus the amount due for the rental will be taken as an authorization for security purposes. The authorization will be higher for specialty vehicles. For debit cards a deposit of $200 plus the cost of the rental will be taken. These funds will not be available to you during the rental.

In your case since it was pre-paid that would leave just the $200.

As for the Pre-Paid reservation, again with any car rental, or things such as hotels if you are pre-paying you are doing so to guarantee a price or get an additional discount. But that comes with the terms of no refunds or changes. Now, again a 30 second search found that there are cases you could have gotten at least a partial refund. But after the fact you may now be out of luck.

Again from their site...

A prepaid booking can be cancelled before the start of the rental. In the event of a cancellation, any refund of the payment made towards the rental is subject to a cancellation fee. For reservations with a rental period lasting no more than three days, the total prepaid amount is non-refundable. For reservations with a rental period lasting more than three days: The first three days are non-refundable, the remaining days will be refunded.

Cancellations can be made online or in writing and must be addressed to:

Sixt Rent a Car LLC
P.O. Box 46096
Fort Lauderdale
FL 33346-0967 USA
or via E-Mail: reservations-usa@sixt.com

Oh and if your answer to this is that you used some third party site and they didn't tell you any of this. Then I would suggest you take it up with them..but not before you make sure that it is a case of they didn't actually tell you and not one of you just didn't read.

Good Luck

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