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Report: #1380497

Complaint Review: Skin Novela - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: MaryKay — Kingman Arizona USA
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  • Skin Novela 1800 N. Bristol St. #613 Santa Ana, California USA

Skin Novela Keep charging me and can't cancel Santa Ana California

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I ordered a trial sample in May, 2017 of a product called Skin Novela from an ad on the internet. It was $10.90 with shipping.

I received the sample and tried it and didn't really like it so I decided not to order any more. I paid the CC bill on 5/16/17 and didn't think any more about it. 

Today, June 21, 2017, I received a box in the mail and the return address said Skin Novela. I didn't open it and will return it tomorrow. However, it raised a red flag with me so I looked at my CC and sure enough...I had charges amounting to $374!!

There showed recurring charges of $89+ for each product (there must be 2 in the box). I was charged for June and July!

In the ad there was NOTHING about automatically signing up for recurring payments. No small print...nothing.

I have disputed these charges on my CC and will call the CC company tomorrow to tell them that these people are a ripoff company and have charges filed against them with the BBB.

In the future, I will be extra careful what I order. The thing is....I never order this kind of stuff...ever. Why I did this time I'm not sure, but I'll be more careful in the future.

 

This report was posted on Ripoff Report on 06/21/2017 10:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-novela/santa-ana-california-92706-3336/skin-novela-keep-charging-me-and-cant-cancel-santa-ana-california-1380497. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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