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Report: #1358393

Complaint Review: Skin opulent- eye opulent - Internet

  • Submitted:
  • Updated:
  • Reported By: Victoria — Birdsboro Pennsylvania USA
  • Author Confirmed What's this?
  • Why?
  • Skin opulent- eye opulent Internet USA

Skin opulent- eye opulent Company trying to charge me when I cancelled with in 14 days of Trial! Internet

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 I recently purchased a trial offer for both the skin opulent and eye opulent products which cost me about $10. My orders were placed at 9:35pm EST on February 11th 2017. I have used the products as instructed but no results that would make me want to continue with the product. I called this evening at 7:03pm to cancel. I get an automated message to remove automated shipments, which I say yes too, and then asked if I want to speak to customer service which I say yes to as well. As I am on hold I take a look at my bank account and I have to pending charges totaling over $170 from this company. Now I am pissed ! My "14 day trial" would be up on February 25th at 9:35pm and they have already charged me!! When I finally get a hold of a customer service representative and explain how I was charged already when it says I have a 14 day trial. She was rude and tried to tell me my trial was up yesterday and I agreed to the terms which are binding. I asked her if she didn't know how to count, and said there is 24 in a day and that 14 days from the 11th would be the 25th. I told her I would then be contacting my bank to deny these fraudulent charges. The rude representative responds that it was contractually binding and they would come after me for payment. I said I am holding up to my end, I have 14 days per the contract and your telling me I have 13 days and 21 1/2 hours to cancel. She continued to talk over me and kept repeating herself and finally tried to push me off the phone and wouldn't let me speak to a supervisor. In short this company is unprofessional and so is its customer service. I will be damned if they take one more penny from me because they can't uphold to a true 14 days per their agreement. I have reached out to my bank to have these charges reversed.

This report was posted on Ripoff Report on 02/25/2017 06:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-opulent-eye-opulent/internet/skin-opulent-eye-opulent-company-trying-to-charge-me-when-i-cancelled-with-in-14-days-1358393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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