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Report: #1439068

Complaint Review: Skinnyme Chocolate - Internet

  • Submitted:
  • Updated:
  • Reported By: Anonymous — None United States
  • Author Not Confirmed What's this?
  • Why?
  • Skinnyme Chocolate Internet United States

Skinnyme Chocolate Skinnyme Chocolate Took my money but never gave me any chocolate!

*UPDATE Employee ..inside information: Backorders

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I ordered a trial of Skinnyme chocolate, of course i didn't read the fine print either but luckily i went on my account online and saw that a few days after ordering the trial they were about to charge me like close to 35 dollars! I hadn't even recieved the trial box yet! So going back and forth with them on the phone they asked me to move the date of the billing of the chocolates. Another time i called telling them i still hadn't recieved the chocolates & the shipping hadn't moved since i ordered it i finally asked for a refund which they said they issued twice that i had talked to them.

Then i called 7 days later after seeing that i never received the refund (or the chocolates) the customer service representative tells me that not only do i not get a refund because it's NON-REFUNDABLE, but that THEY HAVE NO CHOCOLATES TO SEND ME & that the issue should be resolved in 3-4 weeks! Oh & also that all of the other chocolates flavors are on back order too (but i can't change the flavor or my chocolates anyway) So lesson learned here, will never buy online ever again will make sure to do all of my shopping AT the store. Yikes.

This report was posted on Ripoff Report on 04/17/2018 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skinnyme-chocolate/internet/skinnyme-chocolate-skinnyme-chocolate-took-my-money-but-never-gave-me-any-chocolate-1439068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee ..inside information

Backorders

AUTHOR: Annette - (United States)

POSTED: Thursday, April 26, 2018

We apologize for the misunderstanding and inconvenience of the backorder situation.  Please email us so we can further assist is making this right for you.  help@skinnymechocolates.com

M
ake sure to use "Ripoff Report" in your subject line and ask for your account to be transferrred to the CS manager.
Let us know of any other issues in your email as well.
Thank you

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