Sleep Inn Merrick Bank -- PAYS PLAN PROTECTION 1-877-940-7297 Theft, Disception Jacksonville Florida

Contacted Merrick Bank about the charges on my account from Pays Plan Protection on 5/20/13, they informed me that they have no access or ability to refund or do anything with that company.  I had to contact them myself.  I called Pays Protection and informed them that I did not want their services, there must have been a mistake while signing up and i want it cancelled.  They tried to convince me of what a great offer it was and I wasnt buying it and told them to cancel and refund immediately.  At the beginning of June, there was fraud on my Merrick bank account, so Merrick closed my account, opened up a new one and then sent me a new card.  On 6/18/13 another charge from Pays Protection Plan.  I called them and asked why they were charging me again, now keep in mind i got a new account number, the lady tells me well we didnt charge you sir, i am like yes you did I am looking at my statement.  She said no we didnt because your card number doesnt show on my screen, we showed we cancelled your last card on 6/14/13.  Well 6/14/13 is the day that the old credit card number was cancelled and a new one was issues, so they didnt cancel anything.  The card closure cancelled it.  So, she tells me i needed to fax over the statements to 800-524-9072 and they will resolve it.  Well 7/19/13 comes around and again, I was charged.  I called Merrick to dispute and block and they refused to do so.  I called Pays back and they told me the same thing, so I re-faxed the documents, and this time including the newest statement.  No refund, no call, no nothing.  So I call Merrick bank explain the situation, the rude customer service person is like well lets look at your application and see if you applied for it, i said it could have been an oversight but I cancelled it in May and its still coming out but they say they dont see it.  She wouldnt listen to me so i asked for a supervisor.  She transferred me to a supervisor and he actually called Pays and they gave him the same story, and their request was for me to re-fax the paperwork again, because none of the last 2 were ever recieved.  I said you know what I am not re-faxing you all are criminals and I am done dealing with you.  If I dont have an account, I cant be charged for it.  So we got off the phone with Pays and the Merrick supervisor said there was nothing he could do that i have to keep faxing til it gets resolved.  I said no, i said to block them and dispute and he said he could so I said fine, cancel my account immediately.  Obviously, taking care of their customers is not part of their creed and stealing from you is.