Sleepgram Tried telling me I did not order adjustable sleepgram pillow and sent me another product Van Nuys California

Ordered the Sleepgram 2 pack pillows for $79.99. Advertisement on website stated that the pillows were adjustable and that they were in a zippered case. Showed pictures of how pillows came. My pillows, that I received, had none of what was advertised or shown. The pillows I received were not adjustable and in no way could be opened to do so.

I called, talked with Joy in customer service and was told by her that she did not know what I received but I the down alternative pillows ordered were like all other pillows - zipper case and adjustable insides. She stated that she would issue a full refund and for me to send pictures to help@sleepgram.com as the so called pillows I received has tags cut out and a stain on one. I wrote to help@sleepgram.com and the response was from Skyla stating I ordered the 2 pack standard size down pillows and that was why it was not adjustable and no zipper.

I did not order down pillows and ordered what was advertised as down alternative and adjustable. I responded that the pillows would be returned as they were not helping or being truthful. Skyla to issue full refund but not for shipping. They took no blame for their mistake. I went back on line, checked website again, called and talked with LaKesha (not sure of spelling) and was told the pillows (I ordered) came adjustable and zipper case. It shows all pillows do on their website. Now, So pissed off, I packed the pillows and mailed them back. I ask for them to pay shipping since it was their mistake. Nope. Cost me $51.63 to ship. I want full refund for the pillows and large pillow case, I bought to fit the pillows, including shipping.