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Report: #435876

Complaint Review: Sleepys - Leominster Massachusetts

  • Submitted:
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  • Reported By: Leominster Massachusetts
  • Author Confirmed What's this?
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  • Sleepys Commercial St. Searstown Mall Leominster, Massachusetts U.S.A.

Sleepys Sagging back breaking mattresses! Leominster Massachusetts

*Consumer Comment: don't go to sleepys

*UPDATE Employee: HERE TO ASSIST

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I purchased a Kingsdown mattress at Sleepy's and within weeks it was sagging. Called to use the "return deal" discussed with the salesman and they did replace the mattress, with the same one which was done without my choice. I did not have to pay the "return fee of $249.00 as the salesman told me they discontinued the mattress. Needless to say, the next mattress also was a problem. Kingsdown then sent me their box and string to make sure the indent was at the "return level" and since it was, they sent me back into the store to pick a new one. I did so thinking I was getting a better, more comfortable mattress and to my shock and back breaking discomfort, within a few months, this mattress is as bad as the first one. Sagging and extremely uncomfortable. I put a new bed quilt on it to see a sag in the bed like someone is sleeping it it. I sleep alone and try both sides of the mattress but to no relief. For a mattress to come with a 10 or 15 year warranty, what does it matter when it is not comfortable in the first few months? I will be contacting Kingsdown directly rather than Sleepy's because they don't care. Stay away from Sleepy's and do not purchase a Kingsdown, even if it comes with a lifetime warranty because they are not comfortable mattresses.

Linda
Leominster, MA

Lindaz
Leominster, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 03/20/2009 08:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sleepys/leominster-massachusetts-01453/sleepys-sagging-back-breaking-mattresses-leominster-massachusetts-435876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

don't go to sleepys

AUTHOR: No Sleep At Sleepys - (U.S.A.)

POSTED: Thursday, August 06, 2009

Sleepys is a complete joke. I have had 2 defective mattresses and they will not exchange for a third because there is a tear on the 2nd. I have had it less than 3 weeks, and the mattress has been completely protected the entire time. The tear clearly came from the movers- in fact the mattress is dirty right along the tear because it caught on something when the moveres moved it. Either way, Sleepys has been uncooperative and the customer service has been terrible. In fact, the email consumerrelations@sleepys.com that the 'employee' who rebuttals all these complaints keeps suggesting, does not even exist!!!! stay away from this store and buy your mattress somewhere else

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#1 UPDATE Employee

HERE TO ASSIST

AUTHOR: Deana - (U.S.A.)

POSTED: Tuesday, June 02, 2009

Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at consumerrelations@sleepys.com and provide your account information so we may further address your situation.

We look forward to hearing from you, so we may expedite resolution to your situation.

Regards,

Melissa
Sleepy's LLC

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