Sling TV LLC Sling TV Sling TV's Advertising Practices are Misleading Englewood California

 As a preface, the following experience is based on my opinion of the services and advertisements promoted by Sling TV LLC.

To begin, I signed up for the Sling''s "7 days Free Trial" in December 2016.  As with numerous subscription-based services, I was prompted to enter my credit card information before receiving the trial. Prior to the completion of the seventh (7^th) day, I contacted Sling to cancel the trial and dispute the charge of $160.00 that was charged to my credit card.

When I signed up through Sling's 7 day Advertisement, I was under the reasonable belief and impression that the service would be provided for 7 days free, with an additional charge AFTER the seventh (7th) day.  Navigating their site, I am/was under the reasonable belief and impression that any and all of the packages were subject to the same advertisement because each package plan was offered after clicking on the button captioned, “Start your 7 days trial free.”

I contacted two customer representatives, including a supervisor, and was dismayed by the lack of professionalism displayed by the two customer representatives. As I explained to the representatives and the supervisor, the advertisement through Sling.com was/is highly and grossly misleading. I was appalled at the customer service, and demanded a refund because I cancelled the subscription before the 7^th day. The representatives and supervisor refused to honor the offer and adamantly refused refund the wrongful charges. They maintained that I had signed up for a one-year package. On the telephone, I walked them through my online steps, explaining that the package was available for selection after clicking on the “7 days Free Trial” button.   Still, Sling representatives and the supervisor refused to honor the advertisement and grant the refund.

I feel highly misled and uncomfortable with Sling's business and advertisement practices. Regardless, the online advertisement needs to be changed to address these deceptive concerns immediately so that others are not misled or deceived. It is my opinion and fear that numerous prospective customers could be easily misled by Sling’s practices. I advise consumers to report this suspicious behavior to the FTC to ensure Sling’s compliance with federal law.