Smallappliance.com Renata Company sent out 2nd's merchandise and wouldn't take responsiblity for it Internet

My wife ordered a digital kitchen scale made by Salter.  It was defective--what would be called a "second"--smeared ink on the control buttons, ding'ed stainless steel trim.

I phoned to report.  They insisted on me paying the freight back.  Feeling this wasn't fair, I then took the issue to the manufacturer, who issued a call tag and sent a new one--several, in fact, because they didn't have the color we ordered and kept sending out a different color.  They finally said they had no stock in the desired color.  These several shipments of the wrong color took more than 30 days.

So I finally called smallappliance.com back.  While their website and the C/S person said they had the correct color in stock, the service manager denied that they do and then said if I wanted one I could buy a new one from them and that it was past the 30 days allowed.  She (Renata, svc. mgr) refused to give me the owner or CEO's name, said I couldn't talk with anyone else in the company, and basically that I was out of luck for dealing with them.

I don't recall ever having been treated this way by a company before.  The public should know about it.