Report: #1348169

Complaint Review: Smart Start Interlock - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Doris — Largo Florida USA
  • Smart Start Interlock Nationwide USA

Smart Start Interlock Biggest ripp off ever. Only out for the money they make on violations. St. Petersburg/Largo Florida

*Consumer Comment: None of them are "reputable" unfortunately

*General Comment: Sure...

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I too, have Smart Start installed in my car. Thanks to Florida DMV, for 2 yrs. My 1st yr was a nightmare. I got 1 violation that involved a bac, after that, I quit drinking. since then, I have had so many violations, I am surprised they haven't pulled my license. When i tried to tell them there was something wrong with their device, they wouldn't here of it. They would not remove any violations nor refund any of the extra money I had to pay out. 50.00 a violation. I just transferred my calibration to a closer dealer. And I just found out I was supposed to have been given an instuction booklet a yr. ago. i was also never told that when I reached my destination and was getting ready to turn my car off, if the device told me to blow, I had to blow before I turned my key off. I was finally told that after about 6 months when they told me I was racking up violations. I also declined to pay the extra 7. a month to insure their equipment, and just found out the other dealer had been charging me for it anyway, for a whole yr. so i intend on getting my money back for that. I never signed for that insurance, and if they have that marked on my agreement, they forged it. I am not paying for it at the new dealer. and he was honest about that fee, and I declined. I was told I missed the rolling start as for 5 mins it would not accept my blow, twice, and I had 2 Largo policemen as witnesses. Got another violation. Was in GA for the holidays, i live in FL, and it was cold the morning I left so I left my car running to heat it up. Forgot all about the rolling start. Called Smart Start right away and was told I would not get charged nor would I cop a violation. Lie. They claim only the dealer that does your calibration can take those off, and the dealer claims only Smart Start can remove them. Someonne is lying. And since I was going to be out of town over Thanksgiving, the dealer I was using said I would have to make my appt before I left. putting my next calibration at 2 1/2 weeks, instead of a month. Then after I forgot the appt, the only one ever, cause it wasn't a full month, I found out from Smart Start I had a grace period and could have made my appt for the day after I returned home. My dealer didn't bother telling me that either. So, it cost me an extra 100. for a missed appt I shouldn't have to had made early, and a missed rolling start cause my car was heating up. The one Smart Start claimed I wouldn't be charged for. And now, I am on my way to the hospital for surgery. I blow on the rolling start, not accepted. I blow again, same thing. So then a message comes over the handpiece, abort tamper. What the f----! It would not let me blow, I didn't know what to do. But I had to get tpo the hospital. Then my horn began blowing unvcontollably until I got to the hospital and shut the car off. I waited for it to count down, and then I blew again. It accepted it but told me I missed a test. So guess what, another violation lock down. Had to pay another 50. And Smart Start offered to replace the equipment free of charge. Well, if you claim there is nothing wrong with your equipment and it is operator error, why you so willing to replace the equipment. I am switching to another provider. I thought about Gaurdian, but then I heard not so good things about them, too. If anyone knows of a reputable interlock co. please respond. I would appreciate it. Before I lose my license. I even contacted DMV and told them what was going on, and I intend to turn them into the BBB and the DMV in Talahassee.

This report was posted on Ripoff Report on 01/06/2017 06:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smart-start-interlock/nationwide/smart-start-interlock-biggest-ripp-off-ever-only-out-for-the-money-they-make-on-violatio-1348169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

None of them are "reputable" unfortunately

AUTHOR: OnlyHappyWhenItRains - (USA)

POSTED: Monday, May 01, 2017

Unfortunately I cannot recommend a good interlock company, because I don't believe they exist. My husband currently has Intoxalock but is about to switch to Smart Start. We don't expect any less problems from Smart Start, but he needs to get his car worked on and Intoxalock won't do a temporary bypass, they said it's illegal in MA., which it is not. He is having transmission problems and can't get it worked on since the mechanics won't blow in it. Same issues, reading missed tests with no option to blow...horn and lights start going when car was parked outside in our lot...hadn't been turned on all day, but he had opened the passenger door earlier to get something!

Various other problems...they replaced unit (for free at least), and still have problems. These companies know you have no other choice since you have to have it by law, so they take full advantage. Why spend money to make decent equipment when people will just have to keep paying you no matter how horrible your equipment and service are! From what I find online, everyone has the same problems with every company. Great that thet states make these laws, but then have no rules for how these companies are allowed to operate.

Then people want to just blame you...well, you shouldn't have driven drunk...really!?!? Did these people's wives/husbands or kids drive drunk? Why do they have to suffer extra punishment too? You follow the rules, have the suspension, get the device, pay the fees, live with the inconvenience because of what you did...but that doesn't mean that peopl should be able to rip you off...thereby ripping off your families too. The people who have to help pay for these things, or drive you around when it locks you out, etc...spend hours on the phone, lose days of work. So, you're pretty much a prisoner of whichever company you choose and they will all screw you with lousy equipment.

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#1 General Comment



POSTED: Friday, January 06, 2017

 Tell you what. Go CRY to your AA group because THEY are the only ones who will care. Sorry but YOU took everyone elses lives into YOUR hands when YOU CHOSE to drive drunk. So MAYBE consider yourself LUCKY because the people who have DIED because of people like YOU do NOT get to experience LIFE anymore. So NO PITY FOR YOU!!!! Its what YOU deserve. I feel that EVERYTHING you are dealing with is YOUR just desserts. What gets me is that YOU CONTINUED TO DRINK!!!!! How many people are YOU going to have to kill before YOU accept reality?? Get over it princess!!!!You go right ahead and WHINE to whom ever YOU think will listen. Most EVERYONE who has lost a family member to a drunk driver is going to give YOU THE EXACT SAME RESPONSE!!!! Mainly anger that YOU get to continue DRIVING!!! Driving is a PRIVILAGE and NOT A RIGHT!!!! YOU have already shown that the lives of others means NOTHING to you. So the triffling BS you are dealing with is KARMIC!!!!

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